For those of you who are experiencing issues with this quest please do the following, in this order. If you for whatever reason, do not have the letter you are supposed to. Please let one of the S.AM, H.GM, or myself know. We will get it to you. 1) Relog if that does not work 2) type (if first part of quest 'Sealed Letter') for Elyos : .questrestart 10520 for Asmodians : questrestart 20520 Second Quest Step (Talk to Viola) Eylos : .questrestart 10521 Asmodians : .questrestart 20521 That will restart your quest, and start it from the very start. If we find other issues, and or solutions we will update this thread.