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used points on website, failed to get item

Discussion in 'Problems' started by Prosthetics, Dec 3, 2012.

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  1. Prosthetics

    Prosthetics New Member

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    so i saved up 2000 votes, used the voting system on the website, and i never got my item. ive been checking the mail and my inventory and bank. can you guys either give me the item or reimburse me and ill just use the black cloud traders shop? i know i did it right cause it used up all my points :(
     
    Prosthetics, Dec 3, 2012
    #1
  2. Stark

    Stark ᴘ ʀ ɪ ᴍ ᴇ ʀ ᴀ Forum Legend

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    How long has it been since you used your credits on the main website?

    Take a screen shot of purchase history from the main website and send a PM to any Senior AM about it.
     
    Stark, Dec 3, 2012
    #2
  3. Prosthetics

    Prosthetics New Member

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    like 3 days :(
     
    Prosthetics, Dec 3, 2012
    #3
  4. Stark

    Stark ᴘ ʀ ɪ ᴍ ᴇ ʀ ᴀ Forum Legend

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    Alright then do this.

     
    Stark, Dec 3, 2012
    #4
  5. Prosthetics

    Prosthetics New Member

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    yeah done, sent it to vildill. lets hope he responds -_-
     
    Prosthetics, Dec 3, 2012
    #5
  6. Prosthetics

    Prosthetics New Member

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    2 days later... no response. is there a list of the AMs? or someone who will actually help -_-
     
    Prosthetics, Dec 5, 2012
    #6
  7. Guille

    Guille i am chillermo Forum Legend

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    Guille, Dec 5, 2012
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  8. Prosthetics

    Prosthetics New Member

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    sent one to puddles a day ago and still no response from either of them. IS THERE ANYONE THAT WILL ACTUALLY FIX THIS PROBLEM? or do i need to send a pm to every single staff member?
     
    Prosthetics, Dec 7, 2012
    #8
  9. Guille

    Guille i am chillermo Forum Legend

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    You can send it to Camila as she have been around here recently.
     
    Guille, Dec 7, 2012
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  10. Prosthetics

    Prosthetics New Member

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    ok i sent her a pm
     
    Prosthetics, Dec 7, 2012
    #10
  11. Prosthetics

    Prosthetics New Member

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    ok this is some BS. i saved up all my votes for 20 days, used them on the GAMEZ VOTING SYSTEM, and it FAILED. now, its been 5 days since, and nobody has lifted a finger to actually help, or get someone that can. i have sent 3 pms to AMs and they havent even responded. you guys call yourself a staff? this is very unprofessional. if you guys want people to play here, you should at least fix the problems they have, or ATTEMPT to. i have even donated to you guys before. and this is what i get?
     
    Prosthetics, Dec 8, 2012
    #11
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  12. Isin

    Isin Zerg me plox Forum Legend

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    U sure the item didn't come as a survey or something next to your bar?
     
    Isin, Dec 8, 2012
    #12
  13. siandograve

    siandograve Getting there

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    few of them is unprofessional... They don't even understand the problem of an ordinary player's..Sometime's,didn't get the point of what you explain.. Good Luck mate.. ^^
     
    siandograve, Dec 8, 2012
    #13
  14. Prosthetics

    Prosthetics New Member

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    yes im sure i have checked everything. this is ridiculous
     
    Prosthetics, Dec 8, 2012
    #14
  15. regiix3

    regiix3 yeah Forum Legend

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    If you were online while you purchased the item, you should have received pink express mail from the black cloud trader's shop.

    If still nothing, we would have to have someone check our database to see if it was delivered or not. Preferrably PM Alente or any other SAM about the issue.

    edit: Also recommended to log onto your characters for a minimum of 15 minutes and check your mailbox regularly.
     
    Last edited: Dec 9, 2012
    regiix3, Dec 9, 2012
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  16. Prosthetics

    Prosthetics New Member

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    camilla pmed someone higher for me.
     
    Prosthetics, Dec 10, 2012
    #16
  17. Prosthetics

    Prosthetics New Member

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    recieved the item today. dont know why it took a week to get to me, but its here now. thanks
     
    Prosthetics, Dec 10, 2012
    #17
  18. Zannova

    Zannova Helwa Hayati <3 Forum Legend

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    imma spam this 1 time, OMG i cant believe you're an AM now... congratulations... am so happy for you! <3 <3 <3
     
    Zannova, Dec 10, 2012
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  19. regiix3

    regiix3 yeah Forum Legend

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    Great to see it's solved then, sorry for the inconvenience.
    Ahhh ty <3
     
    regiix3, Dec 10, 2012
    #19
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