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NCsoft game launcher updating error.. can anyone help me plss..

Discussion in 'Problems' started by obidamaru, Aug 7, 2013.

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  1. obidamaru

    obidamaru Proficient

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    << OS >>
    OS Version : Windows XP
    ServicePack : Service Pack 3
    Major Minor Build Version : 5.1.2600


    << System >>
    32bit OS
    Page Size : 4096 B
    Active Processor Mask : 15
    Number Of Processor : 4
    Processor Type : 586
    Processor Level : 18
    Processor Revision : 256
    Processor Speed : 2695 MHz


    << Memory >>
    20% of memory in use.
    Total Physical Memory : 2045 MB
    Avail Physical Memory : 1631 MB
    Total Paging File : 3937 MB
    Avail Paging File : 3688 MB
    Total User Address Space : 2047 MB
    Avail User Address Space : 2022 MB


    << Disk Storage >>
    Drive Name : C:\
    Volume Name :
    Total Byte : 39.09 GB
    Used Byte : 15.81 GB
    Available Byte : 23.28 GB


    Drive Name : D:\
    Volume Name :
    Total Byte : 426.67 GB
    Used Byte : 155.34 GB
    Available Byte : 271.33 GB




    << Dns Query >>
    Update Server
    (1)
    Name : updater.nclauncher.ncsoft.com
    Address : 244.54.23.0
    (2)
    Name : updater.nclauncher.ncsoft.com
    Address : 52.148.23.0
    (3)
    Name : updater.nclauncher.ncsoft.com
    Address : 12.177.24.0




    Repository Server
    (1)
    Name : aion.patcher.ncsoft.com
    Address : 212.147.23.0
    (2)
    Name : aion.patcher.ncsoft.com
    Address : 188.52.23.0
    (3)
    Name : aion.patcher.ncsoft.com
    Address : 36.184.24.0




    << FileInfoFile Hash Value >>
    File Name : FileInfoMap_AION_6.dat.zip
    Hash Value : f658abcf5438703e415b7d6e674a4516abb57a0e
    File Name : FileInfoMap_AION_6.dat
    Hash Value : e04d43628e96bde6a6f54eb4b1e5dff3267a61d9


    << Error Message >>
    [Update error] Cannot open file.
    Please check whether the file is being used by another program or an anti-virus program is denying access, then restart the launcher.
    If this problem persists, please contact Customer Support at NCSOFT Game and Technical Support.
    E02015
    INL_RF_Z5_2_6
    Levels\ab1\ab1.pak


    I tried to repair the launcher after i got this error, but after repairing i still got this error, can anyone help me out how to fix this error?
     
  2. obidamaru

    obidamaru Proficient

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    btw here's the screen schoot of the error


    [​IMG][/URL][/IMG]
     
  3. nicolas0707

    nicolas0707 Expert

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    click on confirm and then click file repair it should start where it left of after verifying ur files continue this process untill update done
     
  4. kabaong2k12

    kabaong2k12 New Member

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    how can i update to 4.0? anyone can help me?
     
  5. obidamaru

    obidamaru Proficient

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    i did it quite sometimes now, but it still stops on that 6% of the update and gives the same error
     
  6. linusk19

    linusk19 Ozh acha voizh.

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    have the same problem. I click repair instead of update many times but still the same.
     
  7. obidamaru

    obidamaru Proficient

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    that's what I'm experiencing too, anyone can help us out??

    smartik1 ---> help us
     
  8. obidamaru

    obidamaru Proficient

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    anyone please, we need help...
     
  9. nicolas0707

    nicolas0707 Expert

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    must wait smartik1 with patience :p
     
  10. obidamaru

    obidamaru Proficient

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    yeah, i think so.. :(
     
  11. obidamaru

    obidamaru Proficient

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    yeah, i think so.. :(
     
  12. obidamaru

    obidamaru Proficient

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    got it working now.. just keep doing the same method, in the long run it will just continue the update.. :)
     
  13. nicolas0707

    nicolas0707 Expert

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    ur aion works now ?
     
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