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Can't connect to the server -.- (NEED HELP)

Discussion in 'Problems' started by yumilover, Sep 20, 2014.

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  1. yumilover

    yumilover Well-Known Member

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    NOTE: I already update my client to 4.7

    I cant connect to the server guys can someone help me...
    when i try to login after i put the account detail in the login form and accept the terms after that it was black infinite loop backgroud over and over again -.-

    and i have this kind of error in the launcher when i run it but i was able to run the game but stuck after i accept the terms
    [​IMG]
     
  2. icicno

    icicno New Member

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    same here, im stuck right after accepting agreement page.

    some people can go online right now without problem, is this problem occur only in certain region or certain ip
     
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  3. Deathangel

    Deathangel True Chill Forum Legend

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    Your client was not updated correctly.

    1) Delete your Bin32 folder and repair your files through the NCSoft launcher
    2) Install GamezAion's launcher and run the program as administrator, make sure it downloads the custom files for our server.
    3) check if there is a d3d8thk.dll file in your new Bin32 folder after the GamezAion launcher has finished updating your client.
     
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  4. yumilover

    yumilover Well-Known Member

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    thanks ari i will try that ;)
     
  5. yumilover

    yumilover Well-Known Member

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    i still having the same error ari i already apply what you said -.-
     
  6. Deathangel

    Deathangel True Chill Forum Legend

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    What's your version in the version.ini file?

    @yumilover
    edit: just saw your screenshot on the first picture.

    GamezAion launcher is unable to install the d3d8thk.dll file, make sure you close NCUpdate helper and any other Aion related programs or open clients. Disable UAC and try again. if it still doesn't work let me know and i'll upload the .dll file manually for you.
     
  7. yumilover

    yumilover Well-Known Member

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    Disable UAC? what that ari? i have no idea sorry
     
  8. Deathangel

    Deathangel True Chill Forum Legend

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    First of all open your version.ini file in NCSoft/Aion and tell me what's written in there.
    then check your Bin32 folder and tell me if there is a d3d8thk.dll file
     
  9. Iori

    Iori Proficient Forum Legend

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    Here is how to Disable UAC if the first one doesn't work for you try the second Don't get near the third since you're using windows 7
     
  10. yumilover

    yumilover Well-Known Member

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    thanks for the help Ari, i can connect now to the server ;)
     
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  11. Deathangel

    Deathangel True Chill Forum Legend

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    Awesome! closing this now <:
     
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