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Problems running the game

Discussion in 'Problems' started by Shereare, Sep 6, 2015.

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  1. Shereare

    Shereare New Member

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    Hi all, i dont know if this is the correct place for post it, but i dont know where write my problem.

    Before post here, i was read all problems in your support menu, and i did all of your options for solve the problems. But i continue with problems when i started gamez client.
    When i open and put my login, always appear the same message "you are logged in(7)" and when i continue to server selector, always appeared the message"No game server is available to the authorization server."

    I tryied your options....
    "You are missing files necessary to connect, please Download and Reinstall Gamez Launcher again.
    Start the GamezAION Launcher as Administrator."

    But my game never work fine. I installed 3 or 4 times the client, updated the ncsoft launcher, and never solved.

    Any help for me?? I want to continue playing this game, i get characters from my last time played.

    Thanks for your time and your help, im waiting for more information.

    Greetings

    Here i added SS from ncsoft launcher, and gamezaion, with my connection problems

    ncsoft launcher installed and uploaded [​IMG]
    gamezaion client didnt connect [​IMG]
    my folder of gamez aion [​IMG]

    Nobody know any solution?
     
    Last edited: Sep 7, 2015
  2. Shereare

    Shereare New Member

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    help please
     
  3. Fluffaluffagus

    Fluffaluffagus Meow

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  4. Jessica

    Jessica Guest

    it also looks like your aion folder is incomplete, I cannot see the 'version.ini' file that should tell you what version ur client is in. This means u haven't fully downloaded the game yet. Try doing a file repair or updating through the NCsoft launcher again and make sure that it finishes installing and that it indicates ur client is updated to the latest version.
     
  5. Shereare

    Shereare New Member

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    Ok, thanks guys.
    Im trying another time to download-update ncsoft launcher, but my connection is very low, so, i need one day for update all ncsoft launcher u.u i will inform you, if i can do it, and it works. or if doenst work.
     
  6. Shereare

    Shereare New Member

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    Hello, i tryed all another time, and same problem "No game server is available to the authorization server"
    here an SS of my gamezaion folder [​IMG]
    i dont know what more can i do u.u nothing works

    if you can, please, help me

    Thanks for your time
     
  7. Dimitra

    Dimitra 安心。 Forum Legend

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    Okay this is a bit messy :p

    On your first screenshot you showed this file path:
    [​IMG]

    And on your last post you showed this:
    [​IMG]

    From what I see, you installed the Torrent all over again even though you had the client installed once, so you have two clients, one of which you do not need.

    Focus on the NCsoft/Aion folder, leave the GamezAION folder (Torrent version) because the Torrent version is outdated and you would need to update it if you wanna start the game through that. Which folder are you trying to start the game from? It should be the NCsoft one, not the GamezAION one. Are you getting that error while starting the game from the Gamez launcher from the NCsoft folder?
     
  8. Shereare

    Shereare New Member

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    Hello, im sorry for waste your time hehehe u.u im opening gamezaion from D:/, i downloaded ncsoft launcher in C:/ for space problems.
    What can i do it? copy-paste C:/ folder inside gamez aion in D:/? or download ncsoft launcher on D:/ too? in D:/ i put the torrent archive
     
  9. Dimitra

    Dimitra 安心。 Forum Legend

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    Is your NCsoft/Aion folder in C drive complete? How many GBs is it WITHOUT the $patch$ folder?
     
  10. Shereare

    Shereare New Member

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    Yes, aion folder in C is complete. the folder patch only take 5mb of C drive

    oh, i see another NCSoft 56gb on C:/ and NCWest 18mb
     
  11. Dimitra

    Dimitra 安心。 Forum Legend

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    Then if your C drive folder is over 32-33 GBs WITHOUT the $partch$ folder, means it's complete so start the game through that folder. I told you, pretty much ditch the Torrent folder because it is outdated and you would still need to update it. Go inside your NCsoft/Aion folder inside C drive and start the Gamez launcher and try to login and tell me if you still get any error.
     
  12. Shereare

    Shereare New Member

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    ok, i will try, give me 5 minutes.
     
  13. Fluffaluffagus

    Fluffaluffagus Meow

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    If that fails; Try this.

    Copy all contents of the folder in this picture: (CTRL + A then CTRL + C)
    Go to your Programs files (x86) folder > NCSOFT > Aion and then delete everything inside Aion folder.

    Paste (CTRL +V) the contents you copied to this same folder.

    Then go back one folder and right click "Aion" folder and click properties. Check to see if the Folder size is over 28 GB.

    Then go back inside Aion folder and locate "GamezAion".

    Right click GamezAion then Run as admin.
     
  14. Dimitra

    Dimitra 安心。 Forum Legend

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    Please don't confuse people :( He/she already has something to try so we can see the cause of the problem. Plus the Torrent folder is outdated like I said a few times so it's not that wise to delete a freshly installed client over an outdated Torrent file that takes a few (confusing for some) steps to update.
     
    Puddles likes this.
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