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help please error when starting

Discussion in 'Problems' started by leemongshupao, Feb 25, 2018.

  1. leemongshupao

    leemongshupao New Member

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    Greetings I am new in bd and the server ends the downloads but I have a problem at the time of starting the game
    I hope someone can help me solve it and review the forum and apply several solutions by disabling antivirus and deleting cache but nothing sorry if my English is not written badly is not very good

    upload_2018-2-25_18-44-14.png
     
    leemongshupao, Feb 25, 2018
    #1
  2. Noyah

    Noyah The Heart of the Place Admin

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    Make sure you have enough free disk space.
    Delete the service.ini in 'Black Desert Online' folder.
    Delete the UserCache folder in 'Documents' > 'Black Desert' (C:\Users\HP\Documents\Black Desert\UserCache)
    Delete the Cache folder in your game installation folder.
     
    Noyah, Feb 26, 2018
    #2
  3. leemongshupao

    leemongshupao New Member

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    thanks for answering

    I did what you recommend and even then it is not solved, in terms of space I still have 100g available, I really have no idea what it could be.
     
    leemongshupao, Feb 26, 2018
    #3
  4. Noyah

    Noyah The Heart of the Place Admin

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    Alright, make sure to set exceptions to GamezBD launcher and BDO in your antivirus, firewall and windows defender.
     
    Noyah, Feb 26, 2018
    #4

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