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Please Restart Launcher - disabled antivirus and Firewall

Discussion in 'Problems' started by fluellen, Oct 1, 2018.

  1. fluellen

    fluellen New Member

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    I've been getting the message "please restart launcher" and I for the life of me cannot figure out how to fix it. I've disabled the anti virus and fire wall on windows defender. I even excluded gamezbd from anti virus even though I turned it off altogether.
    If it helps, I've started getting this message since the update on september 17th I believe.

    I've been using solutions from past forums posts and none of them helped. Here are some of them.
    http://forum.gameznetwork.com/threads/launcher-problem.209389/
    http://forum.gameznetwork.com/threads/launcher-error-please-restart-launcher.221581/
    http://forum.gameznetwork.com/threads/please-restart-launcher.221034/
    http://forum.gameznetwork.com/threads/launcher-stuck-please-restart-launcher.218643/

    Please help, Im really at a lost on what to do.
     

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  2. Lareldal

    Lareldal Patience is a virtue <3 Forum Legend

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  3. fluellen

    fluellen New Member

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    I’ll try it as soon as I get off of work and I’ll let you know if it works.

    Thank you.
     
  4. fluellen

    fluellen New Member

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    The solution did not worked. I put it on my retail version and it got stuck endlessly at finalizing.
    In addition, I copied the .exe file into it's own directory and it was able to install fine, but it became stuck at updating patch files at 42%.

    Again, I'm at a lost. What should I do? I really love this version of BDO. I would hate to quit it because of a launcher error.
     

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  5. Hummus

    Hummus New Member

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    Hey i have mcafee and i turned off both antivirus and firewall but it still says launcher needs to be restarted. it my first time downloading this game and i really wanna play it
     
  6. Beast101

    Beast101 New Member

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  7. Hummus

    Hummus New Member

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    seems like i only haves logs and the actual launcher inside those folders...not sure what i should do now..
     
  8. Beast101

    Beast101 New Member

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    try to download only launcher and copy paste in ur bdo folder and try again
    http://gamezbd.net/launcher/GamezBDO.exe

    I believe that I used those two links before. The problem is not the installation, but that it never finishes updating after the installation is finished.
    I will try the two links provided since then however. thank you.

    The new links provided did not seem to help.
    I receive the same error as stated before in that my launcher is now stuck at updating at 42%.
    I'll download the update file and extract it to my retail version. I doubt it will work though.

    If it doesn't work, I don't know what to do next.
     
  9. Lareldal

    Lareldal Patience is a virtue <3 Forum Legend

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    it seems you are missing a couple of the required files in your gamez folder. If you are still having this issue, send me a pm in discord and I will pass them to you, then you can drag them into the gamezbd folder. This has helped most with this problem in the past.
     
  10. fluellen

    fluellen New Member

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    If possible, can you one of you two upload the files onto this thread? As i seem to have the same problem too.
     

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