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Client Issue Stuck on the characters page at launch

Discussion in 'Problems' started by Idrilke, Mar 16, 2022.

  1. Idrilke

    Idrilke Proficient

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    Hi there,
    I tried to play GamezAion on my laptop :
    Asus Vivobook S433
    OS : Windows 11
    Proc : AMD Ryzen 2375 Mhz , 6 hearts
    RAM : 8go
    GC : AMD RADEON TX
    I installed the latest drivers, M$ Framework

    The issue is I can boot the game, choose the server, I access the menu tio select my chars, but when I click on it, nothing happen...
    Does anybody got an idea to solve that ?
     
  2. Olivia

    Olivia diamonds are forever Forum Legend

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    Have you done doing a file check on your client to possibly fix the files?
     
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  3. Idrilke

    Idrilke Proficient

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    yup :'(
     
  4. BetaMax

    BetaMax Lord Emperor Forum Legend

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    Ah i experienced this the first time. But i don't know if it's the same. Mine was just a simple ISP and modem issue. My ISP tends to block or not work randomly on random sites, games, even sometimes my steam unless i reboot my modem (isp modem) and disable my firewall and anti virus. And then it works and i can re enable everything. I know it sounds dumb but worth a try . Coz that works for me everytime Xfinity messes with me.
     
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  5. Idrilke

    Idrilke Proficient

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    Thx for your answer.
    I've tired once back at home to play on the laptop, same issue,... But, i'll try while I turn off FW and AV to test
    Thx
     
  6. Ayvel

    Ayvel Guest

    It would be better if you set exceptions to both of them, instead of deactivating them. Although, I believe that if it were a Firewall/Windows Defender issue it would stop running before menu. Have you checked if your drivers are updated?

    EDIT:
    Also, please make sure it is not a mistake in your credentials. Double-check them, because wrong username or password could cause the launcher to close before character selection.
     
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  7. Idrilke

    Idrilke Proficient

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    Thy Ayvel,
    I just deactivate the FW & AV to test. I think the same, if the games was blocked by tthem, it wont allow me to choose the server to land and the cgharacter selction menu.
    I updated my drivers, M$ Framework, visual c++
    My credential are ok because I can see my chars
    ... I'll keep investigate
    Thy for the help :~)
     

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