Problem With Player Transfer Service

Ok First, I'm very nervous, I always put cash to improve and that the server meets the standards of quality and service required for a good game. My case is as follows, i made ​​the player transfer From Siel to Lumiel, Ok everything perfect, but something happened that really angered me. When I passed my ABG items for my new character Asmodian, equip my items normally, relog to get more items from my old character, when I return, where are my armor and my pants ABG? Gone. Please I ask you to solve this problem for me, or you will lose a great player. Take a look at the log to confirm that the items were actually ABG. :sad:

 

Up...........

 

Problem Solved... Thanks