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Credits problem!

Discussion in 'Problems' started by monserat09, Oct 23, 2012.

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  1. monserat09

    monserat09 Proficient

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    HEYY!

    Can you please help me? at 2:16 am I donated 25$, but until now i didn't receive my credits. What's happening? o_O I checked my Visa card and it says here:

    [TABLE="class: table, width: 748"]
    [TR]
    [TH="bgcolor: #EDEDED, align: left"]Payment Date[/TH]
    [TH]Payment System[/TH]
    [TH="bgcolor: #EDEDED, align: left"]Amount[/TH]
    [TH="bgcolor: #EDEDED, align: left"]Earned/Expected[/TH]
    [TH="bgcolor: #EDEDED, align: left"]Payout Timeframe[/TH]
    [TH="class: last, bgcolor: #EDEDED, align: left"]Actions[/TH]
    [/TR]
    [TR="class: hold, bgcolor: #FFF3D8"]
    [TD="class: no"]10/23/12
    02:16 PM[/TD]
    [TD]Credit card[/TD]
    [TD]25.00 USD[/TD]
    [TD="class: earned, bgcolor: initial"]On hold
    2,625 Credits[/TD]
    [TD]within minutes[/TD]
    [TD="class: no"]View Inquiry
    Sent:10/23/12 03:35 PM[/TD]
    [/TR]
    [/TABLE]


    Me10/23/12 03:35 PM
    Hi,

    I bought this Vanilla Visa card and i used it into my games but until know, i didnt recieve my points yet.​

    ​

    ***********
    10/23/12 03:35 PM

    Dear User,

    We apologize for the inconvenience this may have caused. The fraud check we have in place is to combat fraudulent activity and make sure all our users have a good experience.

    Your 25.00 USD payment made on 10/23/12 2:16 PM using your in Gamez AION is under review by our anti-fraud team.​

    ​
     
    monserat09, Oct 23, 2012
    #1
  2. helldrake

    helldrake New Member

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    it can take up to 24h to receive your credits so just be patient:)
     
    helldrake, Oct 24, 2012
    #2
  3. monserat09

    monserat09 Proficient

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    -WTF is this ? My credits is still "ON HOLD" they didnt give my credits yet! Hello ? C.E.O of this Aion or what ever! can you do something about this? maybe they dont care this issuee? fck!
     
    monserat09, Oct 24, 2012
    #3
  4. Awoken

    Awoken Expert Forum Legend

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    Took me A little bit more then 24Hours to finally recieve them ;) just wait sometimes it's not instant credited.

    You don't need to worry, even 48 Hours is normal.
     
    Awoken, Oct 24, 2012
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  5. monserat09

    monserat09 Proficient

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    Ohh, i never know that, more than 48hrs o_O . Its my first time to donate in "Paymenywall", I tried it because there have Bonus %. before i was donating on Super rewards and about 30min or 1hour I recieved the credits. it's make me confusinglol.
     
    monserat09, Oct 24, 2012
    #5
  6. jesseneth

    jesseneth Smokin' - Drinkin'

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    as awoken said mate it would take 24-48 hours or bit more.. dont worry sooner or later you`ll receive your credits :p
     
    jesseneth, Oct 24, 2012
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