help gm i did not received the items i bought in the site and after that i cant vote!

i have 15980 credits , i buy ambasador's chain set exept ambasador's brogans that cost 12000k of credits and i also buy sheperd's shakujo that cost 3000k of credits all in all i spent 15000k of credits !!! but i only received the sheperd's shajuko!!!
and now i cant vote when i vote (your account have already voted) :crying:.. PLSSSSSSSSSSS HELPPPPPPPPPPP GM
https://www.facebook.com/photo.php?...69586943.24621.100000112111929&type=1&theater

 

If you did purchase the items from our website,you will recieve them attached to an in game mail. Please stay logged for a few minutes on the toon where the items were purchased, you should get your mail soon.

 

did you check your inventory ? is it full ?

 

i bought it almost 5 hours ago and i did not yet received it and im sure my inventory is not full...i can give a proff gm that i have earn 15980 creds..=(

 

You have to be ONLINE on your character, otherwise you will not recieve your mail.

 

i have been online since i bought that ****ing items.. and i have waited too much long and paid a lot of money because im only playing in a computer shop...=((( help!!
AND I CANOT ALREADY VOTE!!!

WHAT gamez staff and gm? pls do something to help me !! since 4.0 have been updated there are too many problems happening to my account!!! this is the first time i did not received items from the site!!!!

im asking for help to 1 gamez staff the he goes offline!! OMG!