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My credits are gone

Discussion in 'Problems' started by djoseos14, Mar 6, 2014.

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  1. djoseos14

    djoseos14 New Member

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    06/03/2014 day, I donated 84.00 reais
    690 cretids had before voting
    with danation 3941, I was supposed to have 4631 credits
    But I have only 645
     

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  2. Kyle

    Kyle Banned Forum Legend

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    How long ago did you donate. Hours. Sometimes it takes a bit of time to recieve donation credits. If you haven't re logged in since you donated, you have to in order to see any changes
     
    Last edited: Mar 6, 2014
  3. djoseos14

    djoseos14 New Member

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    already been credited, but now is no more.
    Simply disappeared.
     
  4. Kyle

    Kyle Banned Forum Legend

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    Check your Web shop purchase history. Did you donate before server update?
     
  5. djoseos14

    djoseos14 New Member

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    late update, post image
     
  6. Kyle

    Kyle Banned Forum Legend

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    Sorry. Didn't understand your response
     
  7. djoseos14

    djoseos14 New Member

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    I added credit after the update, and where I see the purchase history?

    - - - Updated - - -

    prova1.png prova2.png
     
  8. Kyle

    Kyle Banned Forum Legend

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    The purchase history is found on Web page gamezaion.com after you log into site, go to Web store, select server and character. You see the word history next to your available credits. Btw. The credit history on thati page only shows purchases through webstore.

    If you are missing credits after donating after the update, I don't know if anything could be done because anything could of happen to it. Even if you legitimately lost the credits through bug or someone"stole" them through accessing your account. As far as we know. You could of bought something with your credits and now you trying to gain free credits. I'm not accusing but I'm being realistic.

    But. PM me as much proof as you can of you purchasing credits and if you can, a screen shot of you having the credits and a current screen shot of what you have now. I'll forward the proof and see what can be done if anything could be done. You need to have time and date on each screen shot and the shots cannot be edited
     
  9. djoseos14

    djoseos14 New Member

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    See, there is nothing in all my chars.
     

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  10. djoseos14

    djoseos14 New Member

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    By check carefully because this is my first donation.
    I do not want to have a bad impression of the server.
    I did not use credit at all, as you can see.
    If someone stole it would appear in my account.
    gamezaion.png prova7.png prova8.png

    - - - Updated - - -

    gamezaion1.png gamezaion2.png

    More 2 prints
     
  11. djoseos14

    djoseos14 New Member

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    Good Morning, ADM.

    About my case, you have any news?
    solved?
     
  12. Deathangel

    Deathangel True Chill Forum Legend

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    We are looking into this. We'll let you know.
     
  13. djoseos14

    djoseos14 New Member

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    Thank you for your attention
     
  14. djoseos14

    djoseos14 New Member

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    Hello, does anyone have any news?
    Makes 36 hours you were to pass a placement.
     
  15. djoseos14

    djoseos14 New Member

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    Any ADM, have some response?
     
  16. djoseos14

    djoseos14 New Member

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    Hi, Guys please Today I consulted and has already been deducted from my credit card.
    So you guys have received donate.
     
  17. djoseos14

    djoseos14 New Member

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    ADMs,
    I received the email with payment confirmation.
    See the print:

    prova10.png
     
  18. djoseos14

    djoseos14 New Member

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    Carl,
    Thank you for your attention and consideration by players.
    The Gamez team is to be congratulated.

    problem solved.
     
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