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Game launching problem on windows 8.1

Discussion in 'Problems' started by jannahkeziah, Jun 3, 2014.

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  1. jannahkeziah

    jannahkeziah New Member

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    As the title say, can't launch the game, the game client has stopped working, does anyone having trouble or experience the same problem? I'm using windows 8.1 pro.
     

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  2. Saruayu

    Saruayu - Forum Legend

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    Make sure your client is fully installed. Check the size of your Aion folder, it should be around 27GB. Afterwards open the NCSoft Launcher and check for any updates.

    & Use the latest version of .NET framework http://www.microsoft.com/en-us/download/details.aspx?id=17851

    Anyway did you use the 4.5 items.pak? If so, delete everything in Data/USA/Items and try to connect without it. Also if you used the compressed version and get this problem, try using the loose files. This solved the issue for me once.
     
  3. Kretia

    Kretia Fabulous Pink Zombie Baguette

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    As stated above ^^
     
  4. jannahkeziah

    jannahkeziah New Member

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    i did everything stated above but unfortunately the problem is still existing, tried running as administrator i even change the compatibility to windows 7, i wonder what i've missed. my client size excluding the $patch is 26.7gb, it is the client i used in my windows 7 os. i updated the netfx to the latest version.
     
  5. Kretia

    Kretia Fabulous Pink Zombie Baguette

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    Did you copy it from windows 7 to another PC with windows 8?
     
  6. jannahkeziah

    jannahkeziah New Member

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    yeah, should i redownload the whole client and start over?

    - - - Updated - - -

    or maybe i go for the file repair?
     
  7. TheUnderdog

    TheUnderdog Proficient Forum Legend

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    Hello Jannah...,

    Before you read this, make sure to update all drivers, update Directx, install all Windows updates, reinstall the NCsoft launcher.



    1. If you moved the Aion folder from disk C, to another drive or another directory. Make sure to edit the registry for the new path, or move the copy back to C. (64bit = C:\Program Files (x86)\NCSOFT\Aion)


    2. Deactivate UAC, if you dont know how, here is a guide:

    Open User Account Control Settings by clicking the [FONT=WOL_Bold]Start[/FONT] button , and then clicking [FONT=WOL_Bold]Control Panel[/FONT]. In the search box, type [FONT=WOL_Bold]uac[/FONT], and then click [FONT=WOL_Bold]Change User Account Control settings[/FONT].



    To turn off UAC, move the slider to the [FONT=WOL_Bold]Never notify[/FONT] position, and then click [FONT=WOL_Bold]OK[/FONT]. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.

    3. Delete the bin32 folder in \NCSOFT\Aion and the Data folder in NCSOFT\Aion

    4. Start the Aion shortcut in C:\Program Files (x86)\NCSOFT\Aion or after you changed the registry in your new path. Start the Aion shortcut not the GamezLauncher!

    5. Hit repair now, when its done, downgrade & move the item.pak

    6. Not helping? PM me
     
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