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Solved Account Lost

Discussion in 'Problems' started by Protextor, Feb 14, 2016.

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  1. Protextor

    Protextor New Member

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    GAMEZ AION Hello friends, I have a serious problem account my son has his character is "Reydemonio" Asmodians and for some reason do not connect your mail is *removed* please review this case, I leave gratefully.


    [​IMG]
     
  2. Kessie

    Kessie alis volat propriis Forum Legend

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    Hello there,

    If you remember the email address, you should be able to find the mail you received from GamezAion at the time when you had registered.
    Try to look for a search tool there, and type "Gamez".
    In case you aren't really sure about that email address that I had to now remove from your post for security reasons, fill out this form to find out what the address was: http://forum.gameznetwork.com/threads/accounts-email-address-recovery.190528/
     
  3. Protextor

    Protextor New Member

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    ok but I can not enter from Gamez web :(
    [​IMG]
     
  4. Kessie

    Kessie alis volat propriis Forum Legend

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    Seems like you've found the mail that you got from Gamez?
    In the mail you should be able to find your account information.
     
  5. Protextor

    Protextor New Member

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    Kessie I will have the login and pass, but for some reason does not let me to the game is like the embers account deleted please help.
    PS: I am using a translator if something is misspelled
     
  6. Kessie

    Kessie alis volat propriis Forum Legend

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    If you cannot log in neither the website, nor the game, then you should contact in a PM any of our HGM's for further investigation:
    @Dimitra @lisveth
     
  7. Protextor

    Protextor New Member

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    use the launcher Gamez Aion between 2 accounts more smoothly, I believe that a failure of the database Gamez, yesterday I played with my son were in trouble PvP and IS, but today I find this fault. not enter the WEB gamez does not enter nor Gamez aion. T_T.
    "Reydemonio" server Siel
     
  8. Kessie

    Kessie alis volat propriis Forum Legend

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    There is no problem with logging in, at least for me. Do you encounter the same issue when you try logging in the website with other browsers, too? Are you sure you are trying to log in Gamez and using the right password (no unnecessary symbols or CAPSLOCK) and neither your son nor you have attempted to change your password since yesterday? If none of these cases, as I said, you will need to leave a PM to one of the HGM's: @Dimitra @lisveth
     
  9. Protextor

    Protextor New Member

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    thank you very much Kessie, use the link you left me and followed the steps ^ _ ^ will wait the answer and tell you what has happened.
     
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