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Client Issue Failed to install Microsoft Visual C++ 2015 Redistributable Package (x64)

Discussion in 'Problems' started by Slithice, Sep 17, 2016.

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  1. Slithice

    Slithice Proficient Forum Legend

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    How to fix this? My pc is on 64 bit but when I install this it errors:oops: 12.png 13.png
     
  2. Smartik1

    Smartik1 Walking F.A.Q. Forum Legend

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    Seems like there are plenty of potential causes for this one. This video goes through most potential solutions:


    Overall there seems to be a consensus for the following:
    1. Installing windows updates first. For Windows 7 you have to have SP1, for Windows 8 they don't specify, but seem like 1 of the minor updates might be necessary.
    2. Installing .NET framework 4.6 (https://www.microsoft.com/en-us/download/details.aspx?id=48130)
    3. Disabling 3rd party security software (antivirus/antimalware etc.) for the download and installation of the setup.
    4. Syncing your PC clock with one of the available servers. As awkward as that sounds, I have run into multiple issues with windows due to clock out of sync by a small amount (like unable to join workgroup, vmware environment not communicating etc.)

    If that doesn't work, let me know. There are always more options to try :) If anything does work, let us know what, so we can start building a knowledge base of errors/fixes again.

    By the way, judging by the fact that you have Enterprise edition, I can tell your OS is clearly pirated. There were some issues surrounding pirated OS as well so that might be worth looking into.
     
    Last edited: Sep 17, 2016
    Whis, Lance, nicolas0707 and 3 others like this.
  3. Slithice

    Slithice Proficient Forum Legend

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    Guide on video not working on me:(

    Please help me:(:(:(
     
    Last edited by a moderator: Sep 18, 2016
  4. Kessie

    Kessie alis volat propriis Forum Legend

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    Instead of keep spamming the thread, let's just do this: @Smartik1
     
  5. Slithice

    Slithice Proficient Forum Legend

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    But its not working on me:(
     
  6. Smartik1

    Smartik1 Walking F.A.Q. Forum Legend

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    Download Teamviewer and PM me the ID/pass, I will connect to you remotely and take a look.
     
  7. Slithice

    Slithice Proficient Forum Legend

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    Pm sent
     
  8. uta

    uta New Member

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    pliss help me solutions, always failed server :'(
     

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  9. Rubyah

    Rubyah The Celestial Nostrum

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    @Nitrogenius have you tried uninstalling your previous .Net Framework versions and install the latest ones?

    Or either, you haven't successfully install this prerequisite update (KB2‌999226-x64.msu).
     
    Last edited: Sep 18, 2016
  10. Slithice

    Slithice Proficient Forum Legend

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    I cant find that KB299926 thingy on my updates tho e.e

    I've tried to install the new .net framework but it cause error idk why and how:(
     
    Last edited by a moderator: Sep 18, 2016
  11. Rubyah

    Rubyah The Celestial Nostrum

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    I saw this on one of the forums in the web. This might help you.

    This is because the OS failed to install the required update Windows8.1-KB2999226-x64.msu.

    However, you can install it by extracting that update to a folder (e.g. XXXX), and execute following cmdlet. You can find the Windows8.1-KB2999226-x64.msu at below.
    C:\ProgramData\Package Cache\469A82B09E217DDCF849181A586DF1C97C0C5C85\packages\Patch\amd64\Windows8.1-KB2999226-x64.msu

    copy this file to a folder you like, and
    Create a folder XXXX in that and execute following commands from Admin command propmt

    - wusa.exe Windows8.1-KB2999226-x64.msu /extract:XXXX
    - DISM.exe /Online /Add-Package /PackagePath:XXXX\Windows8.1-KB2999226-x64.cab
    - vc_redist.x64.exe /repair last command need not be run. Just execute exe once again.
     
  12. Slithice

    Slithice Proficient Forum Legend

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    I'll be sending you a pm
     
  13. Smartik1

    Smartik1 Walking F.A.Q. Forum Legend

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    Saw the file mentioned in his error log as well when I checked it on teamviewer:

    [0870:00B4][2016-09-18T17:30:15]i301: Applying execute package: Windows81_x64, action: Install, path: C:\ProgramData\Package Cache\FC6260C33678BB17FB8B88536C476B4015B7C5E9\packages\Patch\x64\Windows8.1-KB2999226-x64.msu, arguments: '"C:\Windows\SysNative\wusa.exe" "C:\ProgramData\Package Cache\FC6260C33678BB17FB8B88536C476B4015B7C5E9\packages\Patch\x64\Windows8.1-KB2999226-x64.msu" /quiet /norestart'
    [0870:00B4][2016-09-18T17:32:25]e000: Error 0x80240017: Failed to execute MSU package.
    [0678:1134][2016-09-18T17:32:25]e000: Error 0x80240017: Failed to configure per-machine MSU package.
    [0678:1134][2016-09-18T17:32:25]i319: Applied execute package: Windows81_x64, result: 0x80240017, restart: None
    [0678:1134][2016-09-18T17:32:25]e000: Error 0x80240017: Failed to execute MSU package.

    See if the method above works for you.
     
  14. jerryfox

    jerryfox New Member

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    its working with me update kb2999226-x64.msu,dn instal vs++ redist.. 2015 x64
     
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  15. ashlyvash

    ashlyvash Getting there

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    I need help sir/mam Kessie bugs.png
     
  16. Kessie

    Kessie alis volat propriis Forum Legend

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  17. Slithice

    Slithice Proficient Forum Legend

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  18. uta

    uta New Member

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    I 've installed Windows6.1 - KB976932 - x64, the latest n.framework 4.6, Microsoft Visual C++ 2015 Redistributable Package (x64) and directx 11 why they can not enter server :( pliss help me i want play aion :( sdd.PNG dd.PNG fff.PNG
     
  19. Smartik1

    Smartik1 Walking F.A.Q. Forum Legend

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    @uta do you get any specific errors before getting to server selection?
    @staff summary of Windows 8.1 fixes
    Windows updates - weren't working
    Manually download KB2919355, this is a major cumulative update (sort of like service packs). It is also a prerequisite for .NET framework installation. If regular windows updates work, can get it there, but manual is usually quicker anyway. Do note that it is plaform specific
    Windows 8.1 x86 (32bit)
    https://www.microsoft.com/en-us/download/details.aspx?id=42327
    Windows 8.1 x64 (64bit)
    https://www.microsoft.com/en-us/download/details.aspx?id=42335
    Install .NET framework 4.6 from here:
    https://www.microsoft.com/en-us/download/details.aspx?id=53344
    Reinstall Visual C++ redistributable 2015 - initially this was erroring out, then showing as installed, but it was still not installed correctly and had to remove it and install again after doing all the steps above.
    (vc_redist.x64.exe for 64bit, vc_redist.x86.exe for 32 bit). You can download it here:
    https://www.microsoft.com/en-us/download/details.aspx?id=48145
    That was enough to get the launcher to work and for him to get all the way ingame.
     
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  20. uta

    uta New Member

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    I do not find the error before the election caracter , previously appeared gamez.dll error but not now because I installed Visual C 2015 ( x64 ) , but now the problem is on the server selection is always dc, okay I'll try the above methods first
     
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