Solved quest error

well, sorry for this sudden thread. not sure if anyone had this issue before. oh and just started yesterday (although used to play before 5.0, but had to left)
anyway.
archdaeva quest failed for me. after talking to teleporter, it teleported me to illuma, cut-scene finished, clicked to talk to the npc(viola) inside that dng. but she disappeared, quest wasn't finished, it still says that i need to talk to her, but its not working. so i'm stuck, and siting in sanctum now.

 

i will send you the letter again. Tell me please your ingame char name, and 1 more thing, at the cut-scene, avoid to spam escape key to cancel it, just press is for once, this is why it failed

 

sandtilus
i see, well i did press 'esc' once, nope may be twice.
and thanks

 

siel or lumiel? cuz on siel i see this char lvl 69

 

siel. i wonder how is it 69 ( was it because i did some trash quest for some travelling cost??).
well it still shows that i'm 65 in game.

 

write .questrestart 10520
then use the letter that i sent you, again.