Getting under ground

Hi, is it a common problem that people get knocked under ground by crescent monsters, a lot of bosses, susans, helms, pila fe monsters?
Screenshot:
Me and my friend end up like that pretty often. Is there something we can do about it? We are both from Poland so maybe high ping is the issue, but for real?
P.S. If there are problems with grammar/spelling then sorry. English is not my first language.

 

Yeah this happens quite often, just press ESC > Escape

 

The secret most of the time is to avoid being surrounded by too many enemies.
When 8 or more circle around you the chances to fall under the map greatly increase ; __;
So if you kill fast enough or use evade to avoid the situation you should be A-Okay! (most of the time)
to my knowledge, one of the only single enemies to toss you underground and should be avoided is the sorcerer near shakatu bandits.
(She has a kick that sends you spiraling to the ground, more often than not she will kick you through slopes/walls/ground)

 

First mob from pila fe scrolls did it 5 out of 27 times today. 18,5% is not a small number. Are there any rumors about fixing these bugs?

 

Well as far as I been told by Kolka it has something to do with the geo...something-system that handles the "Earth" or ground on which all things should move and of course not into, however I imagine that the problem has been quite stubborn in revealing the real cause behind it, so it is an ongoing problem that is being worked on but has hit a dead end at the moment.

When mobs move into things they should not it always helps to move away from them and wait until they move towards you and out of the scenarie, as for getting knocked underground I think @Hakun has a good point and I myself always try to avoid getting surrounded as much as possible because of it.

Hope it helps out a bit knowing it is being worked on.