Launcher work but the game cannot process after character selection.. HELP!

Hi, I'm new to GameZ. Nice to meet everyone
I have a problem which I hope that you guys could help me with. It seen that my launcher work fine and can create character but after getting into the game for 1 min everything turn blank, so I restart the game. After the restart, I either stuck in processing after select the created character or it auto close it and show the launcher again with no error messages.
I have tried a few method from the thread like delete catch, change hero location, force check on launcher, etc. but nothing work. I hope that anyone could help me solve this problem. Many thanks.

 

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