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Game crash problem

Discussion in 'Problems' started by 1317582736, Aug 29, 2020.

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  1. 1317582736

    1317582736 New Member

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    I enter my account password and click start, and the game window appears and crashes。:(
    My computer system is Windows 10 and Is guaranteed to be up to date
    [​IMG]
     
    1317582736, Aug 29, 2020
    #1
  2. Puffery

    Puffery ᴘᴜꜰꜰ ᴛʜᴇ ᴍᴀɢɪᴄ ᴅʀᴀɢᴏɴ Forum Legend

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    What antivirus are you using?
     
    Puffery, Aug 29, 2020
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  3. 1317582736

    1317582736 New Member

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    I used Huorong Security:(
     
    1317582736, Aug 29, 2020
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  4. Puffery

    Puffery ᴘᴜꜰꜰ ᴛʜᴇ ᴍᴀɢɪᴄ ᴅʀᴀɢᴏɴ Forum Legend

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    Have you already made an exception with it to not scan the BDO folder? This error is usually when an antivirus conflicts with SmartGuard. The last resort would be to uninstall the antivirus and then try.
     
    Puffery, Aug 29, 2020
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  5. 1317582736

    1317582736 New Member

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    I checked the font detection box and the game was back to normal。
    Thank you very much
    :D
     
    1317582736, Aug 29, 2020
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  6. Puffery

    Puffery ᴘᴜꜰꜰ ᴛʜᴇ ᴍᴀɢɪᴄ ᴅʀᴀɢᴏɴ Forum Legend

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    Happy to help!
    //Closed. Problem resolved.
     
    Puffery, Aug 29, 2020
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