Solved Unable to receive reward

The suppressed boss gear mission requires one to reach certain levels to earn reward.Which I have done and got rewards until lv 59.On lv 59 I am unable to receive the black spirits secret quest scrolls.When I press claim it gives me the msg shown in the pic.This happened with the previous suppressed gears also.I just switched servers or characters and I could claim it.But now even changing server isn't helping.Moreover after i click this claim button I get same msg for all other rewards in challenge tab.But I can claim rewards as long as i don't click this claim button on fresh login.Any suggestion on how i can get the reward?I also cleared cache and tried to get reward.No luck.

 

Have you still been having issues claiming your reward after the last maintenance?

 

I dont know exactly.But after trying different region with vpn, I was suddenly successful in receiving the reward.Fresh login each time.Maybe the problem has something to do with me being a SEA region player.The problem existed both before and after maintenance.I am sorry that i didn't post that the issue got resolved(somehow).

 

No problem. I was wondering because when that message pops up, there is usually a connectivity issue. That's usually the first indicator that I'm about to have a hiccup with my internet or my modem is about to refresh. If anything else comes up or if you need this thread reopen, don't hesitate to message me.

\\Closed. Problem resolved.