My account has been hacked!

please some gm help me, I was hacked yesterday at 23:28 BR (Brazil) Our 0:28 (USA), please my game crashed when I returned they had taken my Jewel ABG, fenris's my set, my wing and my ring is so voceis look in the server database once this schedule is only looking at the data base server, please help me.
my login: hieyz my char: Archmond
and sorry for my english.
I donate 6000 credits for it here in Brazil I am very expensive please help me.

 

While your alleged situation is certainly a regrettable one unfortunately there are not sufficient server logs to prove or disprove your story.

We at Gamez, and by we I mean me, don't believe in random "hackers" coming along and not only managing to hack your computer but going for your login details on some random private server for some random game.

What account "hacking" generally boils down to is either scammers or people giving their account information away to "trusted friends" and family. The responsibility for your account credentials lies solely with you, if you are unable to maintain their security then we cannot assist you.

Unfortunately regardless if you got "hacked" or are trying to scam us we cannot refund your items either way.

Request denied, thank you for your understanding.