Ban Appeal?

Its been such a long time since my brother had this problem and no one has still fixed it or told him anything.
His IP was banned: reason, unknown
I asked if he was hacking but he said no, i tried asking a gm if his name was on the hackers list(while ago) and they said no but his ip is still banned. I just want to know what happened and to make justice, if he was proved hacking and then he might as well go **** a goat for being a dumbass but if he didn't hack or didn't do anything to get banned idk why he should be, so PLEASE! once again.

user name: juanml12
ing- Asesino / Fearme / Brujito (all chars belong to the same acc)

 

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