Please GM read this finally.. I lost my AGB and Mastarius bow..

Hey i got a big problem... i try 2 fuse Mastarius
Longbow whit the AGB bow, it worked, i get a dc

after a DC, I've re-logged and see that my AGB is turn to normal status and my Mastarius Longbow is away
was similar to a very small, because I had to roll back once again my old equipt to remodel my.

please help me, i do made the screenshots T_T

i got only this:

http://img201.imageshack.us/img201/7553/unbenanntve.jpg

to Demonstrate that I bought it, and you can not just look for commands even if you do not believe me
Login data, or ID, I do not know what you have for ways ..

Please Help me, and i have a another problem.. i put my AGB bow in the Account Storage and put it bag whit my Cleric, but hte problem is i cant put it back to the account Storage, which means I have no BOW now,
and although it works with a friend, does it not work for me unfortunately ...

Please help me, so unfortunately I lose the desire to play T_T



(Sorry my englisch is not so good, I use to 50 % the Google Translator)

Here the The Others Screen shots


http://img207.imageshack.us/i/aion0001uk.jpg/

http://img815.imageshack.us/img815/8218/aion0002a.jpg

http://img6.imageshack.us/img6/4641/aion0003ja.jpg


This is my third thread, or even more, even on my PM's answered no GM ... what's this? I pay cash for things and not even get an answer from you:unsure:

 

Has the ABG bow reverted back to it's Fused state?

Because a fused weapon cannot be traded between account characters.

This happened to me, but after a few days the bow i thought was normal changed to the fused version, and then i have a spare ABG bow, which i had to delete otherwise it is against the rules.

 

my fused bow change back to the normal bow.. and the mastarius was gone
hmm strange i could put my AGB to the account storage whit my ranger
but i cant put it back in the account storage whit my cleric


(sorry my englisch is not really good)

 

send a PM to senior AMs they may help you....
Don't forget to take a chatlog SS and your history purchase SS as well, only in game SS isnt enough i think......

 

hope for the best and that some senior AM see this

 

they do not answer me