big problem e.e

hey, i accidentally bought the wrong discordant necklace on my magical class character. I can show screenshots, or anything needed if someone could help me refund/switch it for the proper one. Would be really helpful and appreciated ;D

char name: One (class is sw) , bought Discordant Necklace instead of Discordant Magic Necklace (worth 153 BM)

 

Message @Noyah ser

 

There is no need to message her, because unfortunately there is no refund if somebody bought the wrong item by mistake.

 

Come on, really? Does it help if I had donated 30$? Which I did, and I spent 3 hours doing my weeklies, and 1 second of not paying attention led to me wasting all that time. I d really appreciate some help xD I know it shouldn't take you guys more than 20 seconds to mail me some item from the website. I can upload proof of deleting the item if needed.

 

It is not about the time it would take to mail the right item to you but about the fact that we are not responsible for the mistake. You purchased a specific item and that is what you received. Unfortunately, that is how it works.

 

I still think it would be nice from a responsible staff team to support the players which support the server with providing aid for one-time small mistakes such as this. I'll wait for Noyah's answer. I understand your point but it's not like the server has 5000 players and you need to reimburse items for everyone. We're not that many and I don't think that many of us make mistakes such as these. I really think maybe you guys could reconsider that rule. At least refunding 1-2 times for new players.

 

Mistakes no, but many people change their minds and want to change the item they bought for something else.

We do not reconsider rules to favour one single player. Doesn't work like that.

All players are equal to us.

But as you said...

Let's wait for @Noyah's reply.

 

I didn't mean reconsider the rule for one player. I meant generally And yes, I get your point. But I didn't change my mind... I would love to exchange the accessory ingame if it was possible or use it somehow, but I can't use physical stats on my magical class... And I've rushed to level up so I can do the weeklies before tomorrow when the reset is, so I can buy more stuff with BMs. It would really suck if you guys couldn't help me.

Again, I understand it's my mistake and I'm asking for help. It will be very very appreciated if you could help. Ty again. @Norah pls come save the day x)

Here's a GIF where I deleted the necklace. https://gyazo.com/bda5faffe92e21a01951c052ecb34669