dear GM/AM's

im sure its an IP ban because im not the only one who cant access the game in this shop,, i also tried creating a new account and try logging in,, but same results appear

but just to be sure,

here are my character names, races and classes!!

Soulstriker ----- Elyos ------ Gladiator
Soulstopper ---- Elyos ------ Chanter
Soulstreak ----- Elyos ------ Assasin
Javawalker ---- Elyos ------ Templar
Chocomane --- Elyos ------ Gladiator
Ixxxdoomarrowxxl --- Asmodian -- Ranger
Ixxsoulstrikerxx ----- Asmodian -- Gladiator