Donation ITEMS LOst

Here is the chat i wrote whit Assumtio i hope you can help me...
2010.11.01 23:38:25 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: speaking german?
2010.11.01 23:39:12 : [charname:Assumptio;0.6275 1.0000 0.6275] Whispers: i dont speak german, sorry
2010.11.01 23:39:35 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: äh ok ive got a very big problem
2010.11.01 23:39:44 : [charname:Assumptio;0.6275 1.0000 0.6275] Whispers: what is your issue
2010.11.01 23:40:16 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: ok ca. 7 h ago i logged out and 5 misn later logged in again than the problems startet
2010.11.01 23:40:36 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: all manastones were in my Armor and Weapon were away
2010.11.01 23:41:18 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: and the godstone from bollvig in my weapon i bought in youre donate shop was away too
2010.11.01 23:41:40 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: it seems everythings ok
2010.11.01 23:41:49 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: but than i looked to my bow
2010.11.01 23:41:59 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: and my new fusion was away
2010.11.01 23:42:36 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: i fused my [item:101700749;ver1;zuo45sY/M8dnEO9kmlCa35cOcz0oNilDN5eUTGJabhMP2OBWlwlKdg+rox ZgIeFI;;] whit my old Enraged Mastarius bow
2010.11.01 23:42:50 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: so that [item:101700749;ver1;zuo45sY/M8dnEO9kmlCa35cOcz0oNilDN5eUTGJabhMP2OBWlwlKdg+rox ZgIeFI;;] was the kept
2010.11.01 23:43:18 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: now the fusion is away also the stylpe from the marras cloth for 10m on my armor was away too
2010.11.01 23:43:23 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: can you help me
2010.11.01 23:43:35 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: the manastones are not the prob
2010.11.01 23:44:01 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: but the godstone , the style for 10m and the fusion is realy ****
2010.11.01 23:44:14 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: can you help me
2010.11.01 23:46:10 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: is there any way you can help me
2010.11.01 23:47:53 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: thats not fair help me pls
2010.11.01 23:51:13 : [charname:Assumptio;0.6275 1.0000 0.6275] Whispers: Unfortunately, only a head or Senior GM can fix this problem. Try sending a PM to one of them on the forums.
2010.11.01 23:52:04 : You Whisper to [charname:Assumptio;0.6275 1.0000 0.6275]: i wrote a suppor on your web site but i havent get a answer yet
2010.11.01 23:54:15 : [charname:Assumptio;0.6275 1.0000 0.6275] Whispers: go to the forums, and send a private message to the Senior or Head GM. they will have to fix the issue, there is nothing I can do about it cause I dont have enough GM power.


pls answer fast