Solved Double Purchasing item on Webshop

Hello, i buy pets from web and it email me in game with two same item and cost me 2 times the credit prices.

thank you

 

Hi. If you did refresh the page on webshop during the time you bought the item, then yes, it will definitely double the charges and you will get 2 items at the same time. As for now, please wait for the admins for their reply in regards to this matter.

 

i didnt know that, if refresh the page on webshop during the time will bought the item, thank you for your information and i will wait for admin for their repply

 

Yes. Apparently, when you refresh the tab, it gives you a prompt. It means that you are buying/purchasing the same item again.

 

any solution to refound or return the other one that i accidentally refresh on the page?

 

Please wait for Noyah or Ayvel's reply here regarding this. I do not handle the refunds.

 

okay, Thank you so much for your responses and I hope Noyah or Ayvel's will respond to my thread find a good solution to my problem

Regards

 

Delete one of the pets and attach a screenshot please. What is your character name?

 

done, i deleted one of the pets
my character name is Judy (Gunslinger) Elyos