Aion Error an Account

Good afternoon. A partner using your account gives you a continuous series of errors: the game is suddenly closed, it is completely pasted and sometimes the Aion stops working.
To discard mounted two hard drives with two operating systems: Windows 8.1 and Windows 10 pro. Both proved the aion and gives the same error.
To discard, I tried an account of a friend in the game, tried and her character is perfect. On the other hand, we test the account of this side and it gives error the account of the.
We already try to reset the character's movement personalizations in question but it's still wrong. The character is called Diavlos

 

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