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GamezBDO Errors and Solutions

Discussion in 'Problems' started by Noyah, Nov 26, 2017.

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  1. Noyah

    Noyah -ĸυdaι Staff Member Black Desert Master Senior Aion Master Super Moderator

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    1. Cannot find 'MSVCP110.dll'. Please, re-install this application. Error followed by Failed to init security
    Download the following link and let the process complete. It may take few minutes: Click to download
    The installation includes Microsoft Visual C++ Redistributable 2005-2017, Java, Adobe Flash, Microsoft Silverlight.
    Make sure to restart your computer once the installation is complete.

    2. Failed to init security
    Set exceptions for Black Desert Online folder in your antivirus, firewall and windows defender.

    3. Status: Updating Patch Files/Preparing to Download
    Set exceptions for GamezBD Launcher and Black Desert Online folder in your antivirus, firewall and windows defender.

    4. Status: Please, Restart Launcher
    Set exceptions for GamezBD Launcher in your antivirus, firewall and windows defender.

    5. Microsoft Visual C++ Runtime Library - R6034

    Downloand and install the latest version of Microsoft Visual C++ 2017 Redistributable
    Restart the computer for the change to take effect.

    6. The file is corrupted. If it persists, please run file-recovery from the launcher
    Open the launcher and click on the gear icon in the upper right of the launcher, then force check and let the process complete.

    7. Stuck at Status: Finalizing
    Close the launcher and open gamezbd.status file which is located in Black Desert Online folder and set the value from 0 to 1.

    8. Can't retrive last launcher version. Please, try again later
    It means you are unable to connect to the website for some reasons. Follow the following guide carefully:
    Gamez Website Connection Error

    9. BlackDesert64.exe has stopped working
    Navigate to your Black Desert Online game client folder, right click on the folder and choose properties, select the 'General' tab and clear the 'Read-only' check box to remove the read-only attribute or select the check the box to set it. Click 'OK' to save your changes.

    10. Incorrect Username or Password
    Make sure to type the username and password in the exact same way you registered to the system. If there is no typo and the password is indeed correct but the error persists, tick the "Remember" box.

    11. Stuck at Kakao Games Screen
    Navigate to the following directory in your computer:
    Code:
    %userprofile%\Documents\Black Desert
    • Delete the UserCache folder.
    • Delete the Cache folder in your game installation folder.
    Make sure your video card drivers are up to date.
    Go to Start -> Search -> type Device Manager -> Display Adapters -> Right click on your video card -> Update Driver Software -> Search automatically for updated driver software.

    12. Unable to change In-Game resolution?
    Navigate to the following directory in your computer:
    Code:
    %userprofile%\Documents\Black Desert
    Open the GameOption.txt with any text editor (e.g. Notepad, Notepad++, Sublime Text or Atom) and edit the following lines:
    Code:
    windowed = x
    width = xxxx
    height = xxx
    To the following:
    Code:
    windowed = 2
    width = 1920
    height = 1080
    File -> Save As -> GameOption -> Save -> Yes

    13. Unknown Authorization Error
    Download the latest launcher version: Click to download

    14. C:\Program Files (x86)\GamezBD Launcher\GamezBDO.exe is not a valid Win32 application
    Not a valid Win32 application generally means the file itself is corrupted.
    Download the latest launcher version and replace it with your current one: Click to download

    15. Stuck at Now Processing
    • Restart your modem/router.
    • Disable ping reducer softwares and proxies running in the background.
    • In case the two options above didn't work and problem persists, change your DNS. Use the following guide: Gamez Website Connection Error
    • Log in gamezbd.com and go to characters, choose the character you think may be stuck and then rescue.

    16. Security Alert 0xE0191009 - As of now the most common error
    • Start -> Search -> type 'regedit' -> HKEY_LOCAL_MACHINE -> System -> ControlSet001 -> Services -> delete xhunter1
    Registry Editor Screenshot

    17. Restricted User
    Your account has been banned as we have noticed unusual activity on your account when playing on the network.
    Send a private message to one of the staff members: @Carl @Puddles @Kolka @Noyah @Lareldal @Ouch(Discord) and wait for their response.

    18. BlackDesert64.exe - Bad Image
    C:\Users\HP\Desktop\Black Desert Online\bin64\libxl.dll (example) is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
    • Start -> Search -> type 'regedit' -> HKEY_LOCAL_MACHINE -> Software -> Microsoft -> Windows NT -> CurrentVersion -> Windows, search for AppInit_DLLs, right click to Modify, delete the value and click on OK.
    Registry Editor Screenshot
    Send a private message to one of the staff members in case you need help through teamviewer.

    19. Error Occurred - System Array Empty Error
    Download and install the latest version of Microsoft .NET Framework 4.7
    Click to download

    20. GamezBDO.exe - System Error
    The program can't start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem.
    Downloand and install the latest version of Microsoft Visual C++ 2017 Redistributable

    21. Sorry, client didn't support enabled TestSigning

    Open a command prompt as adminstrator (CTRL+R, write 'cmd' and tap the <ENTER> button) and write the following command:
    Code:
    Bcdedit.exe -set TESTSIGNING OFF
    After you change the testsigning boot configuration option, restart the computer for the change to take effect.

    22. Please close black desert before running launcher
    Right-click the taskbar and then click Task Manager OR on the keyboard, press CTRL+ALT+DEL or CTRL+SHIFT+ESC
    With the window displayed, select GamezBDO/BlackDesert64 process and click the End Process button.
    NOTE: If the problem persists restart your computer.

    23. Error while reading files. On 32bit environment, it could be memory issue
    • Make sure you have enough free disk space.
    • Delete the service.ini in 'Black Desert Online' folder.
    • Delete the UserCache folder in 'Documents' > 'Black Desert' (C:\Users\HP\Documents\Black Desert\UserCache)
    • Delete the Cache folder in your game installation folder.
    Another option is navigate to Black Desert Online folder and rename version.dat file into config.filecheck.

    24. Server in Maintenance mode. Try again later.
    If the server is up and you are the only one who is encountering this issue, it means you can't connect to website for whatever reasons, follow the following guide to change your DNS: Gamez Website Connection Error
     
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