Nakitim yüklenmedi

Bug Name:

Nakitim yüklenmedi​

Bug Description:

17 mart günü oyuna nakit yüklemeye çalıştım ve 1 tane hatalı işlemin ardından 2.seferimde yüklemeyi yaptım fakat yolladığım banka parayı göndermeden provizyonda tutmuş 2 gün ve 19 mart günü hesabımdan parayı yollamış. siteye giriyorum ve nakit yüklü değil yardımcı olur musunuz?​

How to reproduce/proof:

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U not have here moderator what know Russian, that is bad. U have in the game too much Russian ppl. And Russian people don't know English. They not have in school Enlish languge. So you're asking him for an impossible thing. Just u can use Translator for this.

Here is google translate.
My cash is not loaded
Bug Description:
I tried to add cash to the game on March 17, and after 1 faulty transaction, I did the loading on my 2nd time, but the bank I sent was in charge without sending the money 2 days and on March 19, it sent the money from my account. I enter the site and not loaded with cash Can you help?