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After pressing Start, black screen then closes to launcher.

Discussion in 'Problems' started by cobaltshadow, Aug 31, 2017.

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  1. Zanette

    Zanette New Member

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    Error is like this for everyone. but support does not help
     
  2. Noyah

    Noyah ᴜɴғᴏʀɢᴇᴛᴛᴀʙʟᴇ Forum Legend

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    Downloand and install Microsoft Visual C++ 2015 Redistributable. Restart your PC and let me know if it works.
     
  3. Zanette

    Zanette New Member

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    It did not work, it keeps closing the executable without previous message
     
  4. Noyah

    Noyah ᴜɴғᴏʀɢᴇᴛᴛᴀʙʟᴇ Forum Legend

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    Of course it didn't work, your error is different. Send me a PM with your teamviewer info so I can take a look.

    Update:
    Problem solved through Teamviewer.
    If you are running MSI Afterburner or Razer Synapse, close the applications and launch the game.
     
  5. Zanette

    Zanette New Member

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    Thanks Noyah for the help. Staff with problem MSI AfterBurn is conflicting and does not let the game open.
     
  6. Jodhi

    Jodhi New Member

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    it does not work. I did that in the previous post.
    I don't have these MSI Afterburner or Razer Synapse either.
     
  7. Zanette

    Zanette New Member

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    send print of the items in the windows bar in the lower right corner!
     
  8. Yudha

    Yudha New Member

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    tray.jpg
    i only got this on tray, nothing sophisticated
     
  9. Zanette

    Zanette New Member

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    Try to close it one by one (except for Nvidia), close try to open the game and see if it worked! Other than that in the BlackDesert folder right click on property and disable the "Read Only" option. Then send it here if it worked.
     
  10. telespapeles

    telespapeles Proficient

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    Also happening to me. Started after last server restart

    edit: tried all the solutions and nothing.

    Edit 2: Made a new char and it somehow loaded fine. Then swapped to main and no issues; been logged ever since
     
    Last edited: Sep 1, 2017
  11. FieryWolff

    FieryWolff New Member

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    good afternoon! thanks for the patch of August 31! now I can not enter the game for the second time! why did you have to install it ?? launcher exactly worked fine and until August 31! return as it was! in the game and so full of mistakes, do better with them, and do not touch the launcher! I do not have MSI Afterburner or Razer Synapse, but the game still does not start!

    already and the game reinstalled, but it still does not start!
     
  12. Noyah

    Noyah ᴜɴғᴏʀɢᴇᴛᴛᴀʙʟᴇ Forum Legend

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    What error are you getting?
     
  13. FieryWolff

    FieryWolff New Member

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    is described above. I press start, a black window opens, then it closes and the launcher opens again! and so it can be done indefinitely!

    he solved the problem himself. conflict with some kind of program. it remains to be understood with what. :)
     
    Last edited by a moderator: Sep 2, 2017
  14. Hich

    Hich Getting there

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    I've been getting the same issue as well.
    Pressing start on the launcher would cause a splashscreen to appear for a second before the launcher pops back up.
    BlackDesert64.exe also appears briefly on processes before closing itself.

    I've managed to successfully launch the game after closing both the nvidia experience and logitech gaming programs. But it seems that after leaving the game running overnight, the game might have crashed or closed itself and I've since been unable to start the game again, encountering the same issues experienced above.

    EDIT: 12 hours later with no reply, here's an attachment of the launcher logs if it matters. Trying to get this piece of shit to work is suffice to say frustrating.
     

    Attached Files:

    Last edited: Sep 2, 2017
  15. Noyah

    Noyah ᴜɴғᴏʀɢᴇᴛᴛᴀʙʟᴇ Forum Legend

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    Send me a PM with your teamviewer info, it will be easier.
     
  16. telespapeles

    telespapeles Proficient

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    went to windows error report and it states that black desert stopped communicating with windows and was closed.
     
  17. Hich

    Hich Getting there

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    Easier is subjective.
    Considering I've probably done most of what I can think of.
    Exceptions in Malwarebytes, Windows Defender? Done
    Disabling live scan in Spybot? Done
    Admin rights? Long done.
    Windows 10 test mode? Done

    All in all, it seems whatever solution I can think of, it boils down to the simple fact that this launcher is a piece of shit.
    And I don't know what's worse, this launcher or the fact that I donated to this project.
     
  18. Noyah

    Noyah ᴜɴғᴏʀɢᴇᴛᴛᴀʙʟᴇ Forum Legend

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    What about Windows SmartScreen?
     
  19. telespapeles

    telespapeles Proficient

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    dont get me wrong but it will get to a point that we need to disable everything just for the launcher to work. Security software are there for a reason, we cant just live uninstalling and disabling everything
     
  20. Noyah

    Noyah ᴜɴғᴏʀɢᴇᴛᴛᴀʙʟᴇ Forum Legend

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    Trying to figure what prevents from the game to start. Of course, I'm against disabling all the security softwares and leave you exposed, but apparently Windows SmartScreen blocks the game for many other players.
     
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