Payment options

What has happened to all the payment options for EU players. Paypal is down no skrill anymore the only card payment system is in russian and will not accept my visa card. I never saw any notice any of the payment options where changing a lil notice might be nice. And how will I pay for premium now????

 

It seems like there has been some problem with their contract with paypal, and it's down currently. However, there is a temporary option I read. However, I don't know what the temporary option is.

 

Thank you. Yes i read about the temporary fix. I am hoping a GM will respond with info about this. Fingers crossed???

 

Send @Noyah a pm, she will be able to explain it for you.

 

While I'm sure many appreciate the "PM and we can explain", why can there not be a pinned thread addressing it for the public? This affects a large portion, if not the majority of the player base. We really shouldn't have to beg, plead, and DM for information like this. Not only was it sudden, but there wasn't even a courtesy post to alert people after the change. I would love a PM, if that is what it takes, to learn what is going on. I just don't believe it should be needed.

I'll wait patiently for the message in the my inbox. Thanks <3

 

This was her comment on another thread of the same question. I simply stated what she told me to say to players who ask about it, which is send her a pm and she can explain. https://images-ext-2.discordapp.net...1200/e8674d3c4d2163fc91b75f69e5c5a4ef-png.jpg

 

I apologize if that came off as an attack towards your reply, Lareldal. It certainly wasn't meant to be. You're a messenger.

My whole point is you shouldn't have to be. It is customer service 101. Threads go up, discord lights up. Threads get locked after a vague "If you want the full story, DM me". That...looks really bad. I'm not even speaking as a donator (even though like many, I have.). Just as a member of the community. The staff or whoever is responsible needs to draft a formal post addressing the issue and pin it. As it stands now, it is left to the playerbase to make sense of "our contract was terminated for reasons". Rumors start. Bad press, essentially. And it all starts to look a bit shady. I'd just like to see something beyond a one line reply and "message me for the details". A message I'm still waiting on, honestly.