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Invalid Info At Launcher

Discussion in 'Problems' started by TheGoop, Oct 7, 2018.

  1. TheGoop

    TheGoop New Member

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    I'm unable to login through the launcher. I've reset my password on the website and I'm able to log in there. But when I try from the launcher it says "invalid username/password". I've tried checking/unchecking the "remember" button on the launcher, as well as force checking the files and deleting my cached folder from the Users/Local folder.
     
  2. Carez

    Carez New Member

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    I just reinstalled the game (redownloaded game/launcher), and I am experiencing similar. I am able to login to my account on the website.
    But the game client won't accept my credentials.
     
  3. TheGoop

    TheGoop New Member

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    Bump on this. Anyone have any other ideas?
     
  4. Lareldal

    Lareldal Patience is a virtue <3 Forum Legend

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    Completely retype the username and password, and remember to use a capital letter for the first letter in the user name. Also, tick the "remember" box.
     
  5. TheGoop

    TheGoop New Member

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    So I took your advice and still wasn't able to log in. Interestingly, I created a second account and didn't have any issues logging in with that one. So I took a long shot and had a password reset email sent to me. The trick is, I didn't set my password to something else (as I usually do) but instead I just used the temporary password sent to me. That seems to allow me to log into the game.

    Not sure if there's some kind of issue with the password reset system. I confirmed the permanent password I set previously was able to work on the site, just not in the launcher. Only the temporary password is working for now. Might be something to look into.
     

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