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Discussion in 'Problems' started by DevaS, Apr 20, 2019.

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  1. DevaS

    DevaS New Member

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    [​IMG]
    My current version : 1903
    OS Build : 18362.53
    I have reinstall but still happen . My friend has this problem too.
     
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  2. nemonline

    nemonline New Member

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    Same issue here:
    OS Name: Microsoft Windows 10 Home
    OS Version: 10.0.18362 N/A Build 18362
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Standalone Workstation
    OS Build Type: Multiprocessor Free
     
  3. Ornery

    Ornery New Member

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    Same issue here
     
  4. nemonline

    nemonline New Member

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  5. loboram

    loboram Respected Member Forum Legend

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  6. Kolka

    Kolka <Prison Officer> Staff Member Super Moderator

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    Windows 10 Insider Preview OS's didn't supported by our anticheat for security reasons.
     
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  7. nemonline

    nemonline New Member

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    Will it be supported when 18362 comes out officially at the end of the month?
     
  8. loboram

    loboram Respected Member Forum Legend

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    But you posted this as your setup:
    Which is not an Insider Preview version but a Home version of win10, Kolka mentioned Insider Preview because that is the version that does not work.
     
  9. nemonline

    nemonline New Member

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    No, Kolka is correct, i'm part of the Insider Preview Slow so that version won't be available to the general public until later this month: OS Version: 10.0.18362 N/A Build 18362
     
  10. adelinosegundo

    adelinosegundo New Member

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    Same issue here:
    OS Name: Microsoft Windows 10 Pro
    OS Version: 1903 Build 18362
     
  11. loboram

    loboram Respected Member Forum Legend

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    ooh now I get it...you are the people recieving updates not entirely tested yet :D
     
  12. adelinosegundo

    adelinosegundo New Member

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    I`m not in insider program, my version is fully released
     
    Last edited: May 13, 2019
  13. loboram

    loboram Respected Member Forum Legend

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    Try the Common Errors and Solutions banner
     
  14. adelinosegundo

    adelinosegundo New Member

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    Tried, nothing worked so far
     
  15. Lyan

    Lyan New Member

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    Error starting game: 0301 CDEF000C
    You need to install some Windows OS updates in order for SmartGuard to function correctly. Read more.

    its same with all error on this client

    https://smart-guard.eu/en/support/game-client


    Go to update windows ( need net framworks , silverlight , etc)

    to see the probleme

    click windows + R = check this version with WINVER
    System Version (updateed)
    actualy for me 18.09 version win 10
     
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  16. adelinosegundo

    adelinosegundo New Member

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    [​IMG]

    My WINVER, it was released this month

    I have no other updates remaining, i belive it`s a matter of smart-guard updating their software to support newer versions of Windows
     
  17. Lyan

    Lyan New Member

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    Indeed, Insider Preview builds are unfortunately not fully compatible with the game. We suggest downgrading to the latest Stable version, ( 1809) or preferably, the Anniversary Edition as there a few issues with the current version of the Creators Update.

    for play , we need to use compatibility systeme , Check in properties compatibility => Windows 7 or 8 ; i dont know if i work , but you need to try for see..

    or next solution is to reinstall windows 10 without insider update :/
     
    Last edited: May 15, 2019
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  18. adelinosegundo

    adelinosegundo New Member

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    Tried compatibility mode, no success =/

    As I said, i'm not in insider program, however my windows version is the latest release
     
  19. Lyan

    Lyan New Member

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    try to downgrade 1809
     
  20. adelinosegundo

    adelinosegundo New Member

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    I was trying to avoid doing this, but it's seems like the only solution, gona do it later
     
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