Dear Gamezbd

I just ran into my 1st issue with this game not sure what it means but I need your help please it says this

Server returned bad data. there could be temporary technical difficulties.
some important files are missing. check your internet connection settings.

this happened after the maintenance last night I just normally logged off and power off my pc like I do before maintenance started please help thank you

 

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I confirm! I have the same thing, I can’t enter the game, SmartGuard error: 0x00000241 check the game client

 

I got the same problem (SmartGuard error: 0x00000241), if you're on Win7 like me, that could be the cause, there were some reports on this today and yesterday:

http://forum.gameznetwork.com/threads/disappeared-icons.231239/
http://forum.gameznetwork.com/threads/not-working-on-win-7-working-on-windows-10.231250/

Still no comments on the issue from the GameZ bosses. Yet I hope for a solution other than "You'll have to switch to Win10"

 

Quoting @Kolka on Telegram:

Just install those 2 patches and you're good to go.

 

Well, these 2 updates just fully crashed Win7 on my main PC right now - error 0xc0000098 missing or damaged hal.dll (I'm writing this from a laptop). So install it on your own risk. Will be working on somehow restoring the system now...

 

I do not want to sound mean or belittling, but the banner at the top has some solutions that might work for you: http://forum.gameznetwork.com/threads/gamezbdo-errors-and-solutions.210464/

The usual list I go through to solve problems is:

1. Force-FileCheck in the Launcher Settings
2. Delete the "username"/documents/BDO folder (backup screenshots)
3. Delete all files EXCEPT the Paz folder in the GamezBD-game-folder, Then run a file-check

Hopefully this will help you out somehow...

 

oh...sorry got here too late I see...well it is not that expensive to upgrade to Win10...you can get a working copy for about 20-30 dollars, just buy the one for a workplace

 

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You propose to install a new win10 operating system for the sake of the game, no! thank you .. it's not worth it .. throw this game then ...

 

Well... Windows 7 is obsolet now and have no support at all. And you can get Windows 10 for free, AGAIN, in 2020.

 

As WIN 7 reached the end of life , you will encounter more and more issues with more and more apps as time passes.No one develops anything nowadays considering WIN 7 .

 

Well, LOTRO, for example, still runs perfectly fine on Windows XP. Sure, this title is older than BDO, but there are dozens of oher games that run and will continue running on Win7 despite its discontinuance by Microsoft (as a matter of personal preference, I consider XP and 7 to be their best products, and switching to 10 is not a guarantee of success - the Internet is overflown with wails of gamers whose games do run nicely on 7 but crash on 10). As it happens, this problem is not related to BDO as such but to GameGuard it uses. I for myself will not be reinstalling the OS (and dozens of programs that Ellion knows how will work on 10) that is perfectly stable and tuned in the condition I have it now for the sake of a single game, no matter how I like it. Discontinuance of 7 is to a great extent forced and unsubstantiated in many aspects, it still is and will be installed on a huge number of PCs simply because it is GOOD (and a couple of older laptops I have still run happily on XP). So the game developers who forcibly disontinue support of 7 only because Microsoft did it will be shooting themselves in the wallet - I hardly imagine a situation that now there's a mass switching to Win10 going on among aficionados of BDO or any other title only because of shitty SmartGuard. It's just not worth it.
TL-DR: I quit for purely technical reasons and wish the team of GameZ and all remaining players the very best of luck there are so many other games to play that have no problem with Win7.

 

Weirdly enough I would have agreed with you, around 20 years ago, but now -as I am older and wiser- I simply do not see the benefit of trying to "stay with an OS" just for the "safety" of it finally working well on the system I had at the time.

The problem is not one of preference really...it is more an issue with you simply running an outdated OS, and as others have kindly pointed out, you aren't doing anyone a favor by clinging to outdated software. In fact you are more likely "shooting yourself in the foot" over an OS that you prefer, instead of finally realizing that even if you will never ever buy any new software or games, the OS that is outdated is insanely more prone to viruses/malware/net-intrusions and so on. While that seems like a small price to pay for sticking to the system you like or just know, it really isn't a big deal to make the switch to the more updated Operating-System, and just allowing yourself to get to know that, which really isn't That much different from both Win7 or WinXP in function and handling.

Hopefully you will eventually see that this isn't a personal attack towards you or your taste/preference, nor is it a belittling of your age or wisdom, it is merely a plea for you to see some sense in the fact that you aren't helping out a dying company or technology, and least of all yourself, by holding on to an outdated OS is all.

 

It's hard to miss the word "outdated" you repeated so often but I think that you are in a common error that "newer" automatically means "better" or "everyone around has it so you must too". If you get something newer than you had - in each case, how much of this choice is yours, and how much of it is made for you and forced on you by someone else? Another error is that an "outdated" OS that is no longer supported is more vulnerable than a new one overloaded with paches and updates that fix something and break something else (Microsoft is known to have crapped itself numerous times releasing buggy updates, they did it even with the last update for 7, lol). The last time I had a virus or malware in any of my PCs was so long ago that I don't even remember, like 15 years ago or so. And yes, I haven't updated my 7 in years since installation without any consequences security or software-wise, and now I have to pay and suffer for it in this particular gaming case (and in all these years, such cases were too singular to be negligible). But for the last couple of years I have been playing GameZ BDO on it, everything was perfect, not a single crash to desktop or something. All updates of BDO were content-only expansions and did not change its core engine components (this concerns remastered mode as well). So what has changed that I cannot play it anymore? Only a piece of third-party software that has always been buggy on any OS. Do not mistake me for a misoneist, I can afford regular hardware upgrades, but of all OS choices 7 is simply the one that suits my needs perfectly in every aspect, the last Microsoft OS where you can be in command of all its nooks and cranks and do with it as you please. In 10, you are rather a guest, not a master anymore - not an important thing for many, a crucial one for me. Of course I tried and tested it, and rejected it after trying. Let's be honest, millions of people beside me still use and will be using 7 as long as they can not just because they can't afford a new PC or an upgrade to 10, there should be deeper grounds for sticking to it. Maybe they still think it the best of all, and for a reason? All that said, I see you point and do not try to prove that you are wrong, "convert you to my faith" - in a couple of years, when I refresh my hardware again, I will have to switch to "fresh " WinXXX since there will be no drivers for 7 anymore, that much is obvious. But this time is yet to come thank you for your opinion, we have made our choices and had our reasons for them. May you be finding in BDO what you seek as long as the game will be alive

 

Completely fair...I have no intention of "converting" anyone, mostly because that word is usually associated with religion which I utterly hate. I do get that the Windows monopoly -as well as company in general- is abhorrently terrifying, but the thing is that gaming companies do cater to the most distributed OS, and the Tech-stores have deals with the company which is something that saves them a bit of money, also makes it easier for the "common consumer" to just choose one product with everything already installed. Truly I wish that things were different, as I personally feel that the basis of freedom is choice, of which there are nearly none nowadays.

Just wanted to remind you:

 

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This is not about money. Many remain on win7 in 2020 for many reasons. Not one BDO involved.
I confirm! after installing these two patches I was able to enter the client with the game .. the question is closed.

 

You're welcome.

 

Congratulations that you had no problems KB4490628 installs normally, while KB4474419 (which has been changed FOUR times by MS!) appears to be a pile of crap prone to cause numerous issues, most harmless of them being that it simply wont install, or reverting after reboot, to the OS not being able to boot at all after this "update" as it messes with the system bootloader in the process. Google search reveals lots of pain and struggle. So either you're lucky with this one... or not.