Smartguard has decided to close this game session event code 10/5

It seems to occur randomly.

I have tried:
disabling firewall.
running as admin.
force check files for errors.

Not sure what else to do.

Any help is massively appreciated! Thank you!

 

What antivirus do you use? Are you a SEA player? What OS are you on? Have you been able to play in the past fine? Is this a new issue? Do you use a VPN? If you don't, have you tried to?

 

No antivirus, NA, Windows 10, i have been able to play in the past so it is a new issue, and no vpn.

 

Make sure to set exceptions in both Windows Defender and your Firewall. Have you made any software or hardware changes since the last time you played Gamez? Is this a fresh install from the torrent file?

 

I had Windows Defender and Firewall disabled and it still happened. I recently reformatted my computer so everything is rather new software wise. No hardware changes. Lastly, I installed from the google drive link.

 

I'm having the same issue. I have to reboot my pc and 50% of the times just after turning on my pc, I can play the game, but minutes after I dont, smart guard error shows up. Windows 10 Home single language

 

I am currently downloading a fresh install via launcher to see if that changes anything.

 

Have you all installed visual c++? It's available on patcher under the settings option.

 

I am currently downloading it (73%) and its grayed out. Will try and do that after I am done downloading.

 

I did a fresh install via launcher and installed C++ and its still occurring.

 

Have you recently updated your OS at all after the reformat? Could you try running a system file check and if that doesn't work could you run event viewer and try to launch the game.

 

The OS is up-to-date. I am currently running a system file check.

Event Viewer shows this:

The program GamezBDO.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3bbc
Start Time: 01d6a69b597d0eac
Termination Time: 5
Application Path: C:\Program Files (x86)\GamezBD_v2886\GamezBD\GamezBDO.exe
Report Id: fc5e00ed-cc1a-494a-a7ab-1beda52a3027
Faulting package full name:
Faulting package-relative application ID:
Hang type: Cross-thread

 

Took a while but I finally was able to run a system file check successfully. Will post results soon.

 

Still happening unfortunately.

 

Could you try using a VPN to see if the error persists?

 

Sure thing.