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Connection issues

Discussion in 'Problems' started by Matusak, Jan 6, 2021.

  1. Matusak

    Matusak New Member

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    Alright, so I've started playing on this server a few days ago (Around 3 days exactly.) The first day of gameplay (A couple hours during the first day) was smooth and with pretty much zero issues. I decided to leave my character AFK to earm some pearls when I went to sleep (At the time I had no idea about AFK fishing/ridding) and when I woke up I was disconnected. I managed to log back in and there were around 400 perals on my mail so I though "Okay, there's a limit to how long you can AFK before the game disconnects you, probably around 5 hours or so...
    Then day 2 started and I couldn't play anymore. I can't stay online for more than a few minutes (5-10 minutes, sometimes not even 1 full minute) without getting the black "attempting to reconnect" scream. Sometimes the game just wont reconnect after 5 minutes of wait and takes me back to the main screen where I'd try to select my character again just to be send back to the Launcher. No error message, no crash, just "poof out of the game you go". Sure I can re-login after restarting the game or the launcher, but the same issue will repeat itself over and over again.
    I've tried to:
    - Force check files
    - Restart Game
    - Restart Launcher
    - Restart PC
    - Place the whole folder and the launcher on exceptions to my anti-virus and firewall
    - Play the game with anti-virus disabbled.
    - Redownload the game by downloading the Launcher again through the website in case any files were corrupted
    - Redownload the game (AGAIN) through Torrent in case, once again, the files were corrupted.
    - Installed the game on a spare hard-drive (I've heard some games might show some glitches if they are installed on the same hard-drive where windows is installed)
    - Tried to delete the UserCache folder
    - Check if I had any connection problems (There were none from my end. Ookla's Speedtest showed a connection of 78MB/s and a Ping of 2 MS)

    And now, to top it off, sometimes when I get disconnected (if I manage to reconnect) this happens (It happened twice):
    [​IMG]
    [​IMG]
    I honestly don't wanna sound like I'm lashing out on the game, but I seriously don't know what to do anymore so please, can I get some answers?
     
  2. loboram

    loboram Respected Member Forum Legend

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    Yes you may get some answers. The thing is...you are not going to like those answers.
    Alright for the easy part, when spawning "underground", or outside the geo-engine-build, all you need to do is find the "drowning person image" called Escape in the Main-Menu, and that will put you somewhere near the place you "left the world".

    Now the hard part, it is most likely your Internet Service Provider that is the problem, but it is possible to contact them and ask why the connection bridge to the game-server is so terrible. If that doesn't lead anywhere, you may try connecting with a VPN, preferably somewhere near the server which is in France. That might solve your problems, but just remember that there are certain troubles with the client-server connection at the moment, and it is being worked on by the Development team.
     

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