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Common Errors and Solutions Ascension 3.0 Referral System Vote Rewards Program New user

Resolved Game doesn't launch, crashes at smartguard.

Discussion in 'Problems' started by AfloatNeptune, Sep 10, 2020.

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  1. AfloatNeptune

    AfloatNeptune New Member

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    When I press start in the launcher, it opens the smartguard window, but then it crashes and the launcher opens again. Please help, I will supply any other information needed!
     
    AfloatNeptune, Sep 10, 2020
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  2. Puffery

    Puffery ᴘᴜꜰꜰ ᴛʜᴇ ᴍᴀɢɪᴄ ᴅʀᴀɢᴏɴ Forum Legend

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    Have you been able to play in the past? Is there a specific error you're getting? If so please provide a screenshot. Is this a fresh install of the game? Try:
    • Force checking the game
    • Setting exceptions in your antivirus and firewall
     
    Puffery, Sep 10, 2020
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  3. AfloatNeptune

    AfloatNeptune New Member

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    Things I found out today:
    Bitdefender does not like GameZ. After turning off my antivirus, the game launched properly. Maybe Smartguard was clashing with Bitdefender?

    Thank you for your help, Iafter force checking the game I disabled Bitdefender and the game launched!
     
    AfloatNeptune, Sep 11, 2020
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