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Game stuck on "Now Processing" after pressing start

Discussion in 'Problems' started by D3ATHKeeper, Oct 27, 2018.

  1. D3ATHKeeper

    D3ATHKeeper New Member

    Joined:
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    I keep getting "now processing" after pressing start when the game loads. I'm new to gamezbd, so I don't have any characters or family name yet. The retail servers for Black Desert Online works completely fine for me.

    Things I have tried so far:
    • Kept using admin rights
    • Redownloaded the game multiple times from launcher
    • Tried doing Force Check a couple of times too
    • No antivirus, only windows own antivirus
    • Disabled Firewall
    • Restarted router and computer
    • Closed background apps
    • Changed DNS to Google's DNS and Cloudflare's DNS
    • Cleared BDO cache files in both locations
    • Flushed my DNS cache
    • Tried a VPN
    After all of that I tried running multiple ping tests through the different DNS servers and a few other websites to make sure the problem isn't on my end. I ran the test three separate times per DNS server with these CMD commands: "ping 158.69.229.115 -n 10"

    With my default ISP DNS:
    Total packets sent: 30
    Total packets received: 7
    Total packets lost: 23
    AVG ping: 235.5

    With Google DNS:
    Total packets sent: 30
    Total packets received: 6
    Total packets lost: 24
    AVG ping: 235

    With Cloudflare DNS:
    Total packets sent: 30
    Total packets received: 8
    Total packets lost: 22
    AVG ping: 235

    I have also tested the IP on other websites and they got a bunch of packet loss too. websites tested with:
    https://ping.eu/ping/
    http://pingtool.org/
    https://www.ipfingerprints.com/ping.php
    https://www.websitepulse.com/tools/ping-test#

    I've gone further with testing and saw that the IP didn't change in the service.ini file. Only thing that gets changed is the nationType.
    NA flag sets it to 0 while EU sets it to 1. I don't know if that's normal, but after that I tested it with the EU IP (5.196.84.119) listed on the forums and Discord.
    I got zero packet loss with this IP, but I could still not play the game. I do get a different error with the EU IP in the config though. After saying "now processing" for a while it changes to "Failed to connect".

    Any help would be appreciated, thank you
     
  2. D3ATHKeeper

    D3ATHKeeper New Member

    Joined:
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    UPDATE / FIX: I figured out my password was too complicated for the server and it probably contained a character somewhere that stopped me from logging in. To fix this you just have to create a password with only letters and numbers to be safe.
     

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