I can't graduate from the season.

Hello. I am writing this using Google Translate because I am not good at English.

I am playing gamezbd US.

A while ago, I created a season character and raised it. I have received all the season rewards and am trying to graduate from the season. However, I am unable to graduate because I get the message "You cannot graduate because you do not have enough season gift vouchers."

The problem I think occurred is as follows.
Before graduating the season character, I received the season gift reward (advice of valks +150) from Fughar with another character I was raising. After that, when I tried to graduate, the above problem occurred.

After this, I tested the following.
1. Deleting the character and creating a new one: Even if you raise a new character, the new season reward list does not appear, and only the "Graduation" button is displayed in the season reward window. And when you press that button, the same problem occurs.
2. Trying after a week: Same as above.
3. Deleting the character and creating a new one after a week: Same as above.

How can I solve this situation? I need help. My family name is "Diery".

 

receiving/claiming rewards from fughar prior to seasonal graduation is normal.

 

я тоже не могу закончить сезон. Ткните, где здесь служба поддержки? Спасибо.

 

I have the same problem.
Now when I create a new character for the season, only the graduation message will appear when it reaches LV10.
But when I press the graduation button, it will say

"You cannot graduate because you do not have enough season gift vouchers."

My family name is "INABYSS".

Because I don't know English very well, I don't have the confidence to communicate with the GM.
If I can get your help, I will be very grateful.