I have a problem with entering the game

I can not enter the game after the stage of choosing a character and pressing the play button. (animation in the background goes, the game does not hang), but the boot screen is no longer on the image the download does not go.

There are options how to solve the problem?
allowed

 

Log into your account on our website and go to your characters, choose the rescue option. This will help if you are stuck.

 

I'm not stuck, I can not even go into the game! !! !! The game does not allow further character selection.

 

If your character is online stuck, yes this will help.
If you still can't log in after using the rescue option, restart your router and try again.

 

Did not help the problem is not solved,

What other options are there?

 

Are you running COMODO antivirus by any chance?

 

Anti-Virus does not have a firewall turned off.

 

I have the same problem

 

Usually if it stuck at this point it could either be because of antivirus or connection problems.
@qowka, try now, you were stuck.

 

can you move me, pls?
I have the firewall turned off
Nick pj: Trym

 

Should be okay now.