Launcher Problem

Hello everyone. I was looking through the forums trying to find a fix for this problem and i found similar issues but not the specific problem I was looking for. So, anyway I decided to post my problem hoping someone can help. I don't think this has been posted before but I'm extremely sorry if this is a repost. Anyway, my friend downloaded Aion 2.7 and can run that perfectly fine. However when she tries to install the Gamez Aion Launcher it says something like "Invalid Access To Memory Location" So, to solve this problem I thought: "Well since she can't install the launcher I'll just send her mine" So i did and when she tried to start it up it says files were missing. So I tried sending her my installer and it says something about not having a correct path. I then looked on the support page and found out about the .bat file. So I sent the link to her and told her to download it and run the game with that. She did and it finally worked and she logged in and got to the server select screen. Then it kicked her off saying uhm I forget what it said exactly but something about the Authorization. (Sorry for not being specific I can ask her later if you need me to be) SO I guess I'm looking for a fix for any one of these problems. I would say the top priority one is the first problem "Invalid Access to Memory Location" Because if she can fix that she can install the launcher no problem I'm guessing and be golden from there. Can anyone help? Sorry for making this post so long! But thank you so much in advance!