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Common Errors and Solutions Ascension 3.0 Referral System Vote Rewards Program New user

my launcher seems to be stuck at Updating Patch files

Discussion in 'Problems' started by kyle6545, Oct 22, 2017.

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  1. kyle6545

    kyle6545 New Member

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    and it's a slow process too, what gives?
     
    kyle6545, Oct 22, 2017
    #1
  2. Noyah

    Noyah sɪᴍᴘʟᴇ ɪs ʙᴇsᴛ Forum Legend

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    Make sure to set exceptions to GamezBD Launcher and Black Desert Online folder in your antivirus, firewall and windows defender. Restart the launcher and let it patch the files.
     
    Noyah, Oct 22, 2017
    #2
  3. kyle6545

    kyle6545 New Member

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    i can only find the launcher installer for GamezBD but not the launcher
     
    kyle6545, Oct 22, 2017
    #3
  4. Noyah

    Noyah sɪᴍᴘʟᴇ ɪs ʙᴇsᴛ Forum Legend

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    What about C:\Program Files (x86)\GamezBD Launcher
     
    Noyah, Oct 22, 2017
    #4
  5. kyle6545

    kyle6545 New Member

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    still slow even with making the exceptions
     
    kyle6545, Oct 22, 2017
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  6. Noyah

    Noyah sɪᴍᴘʟᴇ ɪs ʙᴇsᴛ Forum Legend

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    There is nothing we can do if it's slow. It depends on your connection. But if it stuck on updating patch files you will have to set exceptions.
     
    Noyah, Oct 22, 2017
    #6
  7. kyle6545

    kyle6545 New Member

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    i have a pretty fast internet speed but okay, ill just have to let it set for awhile
     
    kyle6545, Oct 22, 2017
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  8. kyle6545

    kyle6545 New Member

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    kyle6545, Oct 22, 2017
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  9. Noyah

    Noyah sɪᴍᴘʟᴇ ɪs ʙᴇsᴛ Forum Legend

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    Did you set exceptions?
     
    Noyah, Oct 22, 2017
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  10. kyle6545

    kyle6545 New Member

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    yep i have AVG Antivirus and it has the exceptions made and i dont have windows defender on because i have AVG instead... and ive already allowed it to go through my firewall and it's still stuck
     
    kyle6545, Oct 23, 2017
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  11. Noyah

    Noyah sɪᴍᴘʟᴇ ɪs ʙᴇsᴛ Forum Legend

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    What about windows defender?
     
    Noyah, Oct 23, 2017
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  12. kyle6545

    kyle6545 New Member

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    well you said to set exceptions with my Antivirus, firewall and windows defender and windows defender isnt activated because i have AVG and i dont see where to even set exceptions if it is actually on
     
    kyle6545, Oct 23, 2017
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  13. Noyah

    Noyah sɪᴍᴘʟᴇ ɪs ʙᴇsᴛ Forum Legend

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    Sent you a PM. It will be easier to help you via teamviewer.

    -Problem solved.
     
    Noyah, Oct 23, 2017
    #13
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