Pandemonium quest problems

Hi! I've just started playing AION a few days ago and I'm having problems with my ascencion quest. I'm a asmodian ranger (or trayin to be) and I'm stucked at No Escaping Destiny step. At this step I have to talk to Skuld and she sends me to somewhere called Space of Destiny or something, after that I have to talk to her again, she gives me an item and then I fight a guy. The problem is that I have tryed to kill this guy three times, but he keeps knocking me out and the last time I tryed to start all over again the NPC wasn't there. I mean, I talk to her, she sends me there and she has to appear next to me...but she isn't.
Shall I start all over again? There are so many things I don't understand about this game, so I hope somebody could help. Sorry about my english, I'm a spanish speaker and I don't know the gamers lingo very much. Thank you, guys! :smile:

 

Mostly a bug, try it with another character if you will.
reaching that quest takes about 20 minutes if you ask me.