Pearl box issue again, i think i know the issue now

i didnt refresh my cash amount before attempting to buy pearl box, my client had been on all night and i forgot to refresh amount of cash for ingame shop......
went ahead and refreshed amount- still had ample amount of cash, tried again, the dialogue went through i just didnt get the pearl box in pearl inventory-again

i feel like im bug testing for ingame pearlshop
so again my exact order of operations
purchased gamez blessing with cash through webshop-
did not refresh amount of cash thru ingame pearlshop before attempting to buy 10000pearl box
still got dialogue no box,
realized it could be that i didnt refresh, so i did that, and had more than enough still,
the dialogue for purchasing the box goes thru and this time it gets to the second dialogue window of how the box should go into my pearl inventory.
which it totally did not
i refresh my cash again and it was showing like i had purchased it.
i will just record if i feel like donating next time i guess.

 

I will direct @Noyah and @Kolka to this post since it is an account issue.