Player Transfer Problem

my charater skylomol is tansfering from lumiel to siel. and i spent 1500credit.................................................... However, the websist say, "
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[TD="class: hd"]Player Transfer Service
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You have an active player transfer! " It have kept this page one week, and i didnt get any credit back. and my charater is still in LUMIEL... NEED HELP PLZZZZZZ!!!!!!!!!!!!!!!!!

 

I have same Problem. I have private message Alente for help. I'm just waiting for him to reply.