Please help, Credits problem!!

HEYY!

Can you please help me? at 2:16 am I donated 25$, but until now i didn't receive my credits. What's happening? I checked my Visa card and it says here:

[TABLE="class: cms_table_table, width: 748"]
[TR]
[TH="bgcolor: #EDEDED, align: center"]Payment Date[/TH]
[TH="align: center"]Payment System[/TH]
[TH="bgcolor: #EDEDED, align: center"]Amount[/TH]
[TH="bgcolor: #EDEDED, align: center"]Earned/Expected[/TH]
[TH="bgcolor: #EDEDED, align: center"]Payout Timeframe[/TH]
[TH="class: cms_table_last, bgcolor: #EDEDED, align: center"]Actions[/TH]
[/TR]
[TR="class: cms_table_hold, bgcolor: #FFF3D8"]
[TD="class: cms_table_no"]10/23/12
02:16 PM[/TD]
[TD]Credit card[/TD]
[TD]25.00 USD[/TD]
[TD="class: cms_table_earned, bgcolor: initial"]On hold
2,625 Credits[/TD]
[TD]within minutes[/TD]
[TD="class: cms_table_no"]View Inquiry
Sent:10/23/12 03:35 PM[/TD]
[/TR]
[/TABLE]



Me10/23/12 03:35 PM

Hi,

I bought this Vanilla Visa card and i used it into my games but until know, i didnt recieve my points yet.​

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10/23/12 03:35 PM

Dear User,

We apologize for the inconvenience this may have caused. The fraud check we have in place is to combat fraudulent activity and make sure all our users have a good experience.

Your 25.00 USD payment made on 10/23/12 2:16 PM using your in Gamez AION is under review by our anti-fraud team.​

 

It seems that what's causing the delay is already stated on your post itself.

Dear User,

We apologize for the inconvenience this may have caused. The fraud check we have in place is to combat fraudulent activity and make sure all our users have a good experience.

Your 25.00 USD payment made on 10/23/12 2:16 PM using your in Gamez AION is under review by our anti-fraud team.

Don't think we can do anything if they have to review it then they would.