pls help

sir just want to follow up my problem regarding regarding
You cannot access the game through this IP.

i still cant log in to my accnt and also my gf accnt, kindly pls remove our ban becouse we really never use hack in game, we play fair and square in aion game, pls pls pls, maybe the bottom line of our ban is, when i was in asmo hunt in heiron, i hunt asmo in heiron but without using hack or what so ever cheats that time, im with party that time but i never use cheats, if you have screen shots to that hunting play view sir so our accnt will be unbanned, pls sir,,, we really plsy fair game, maybe some of them used hack but not us,, pls kindly reply to my mssge,, thnk you....

accnt:

sirmercury ( Pintados, Pejakhoto and Junigatsu )

queencarmic ( Redhotchililady )

 

Appeal Denied. Junigatsu and Redhotchililady caught speedhacking.