Problem in the broker

hello
I've already sold scrolls with 2 characters, the first time thought it was a bug since the scrolls away and it did not give me any money, the second time and I get upset a little, because it costs them, the last time you drop scrolls in The broker was with my character named asesinonohahaha, and had the same problem that scrolls disappear, is that I do not return anything but I want to fix that problem because I can not do kinah so thanks for your attention.
I await your response.

to everyone who responded thank me, I saw some details and I noticed a major, which is proof of what I say, that some GM manager into my account and you can notice that within the aion only scrolls I have 2 packages casting speed and attack speed, but when I enter the page gamez aion and go to "view details" is that I have broken packages of 10 and one of 20 that are the ones who put in the broker and are missing me, why did this happen?, the proof is in the game, details on the main page lists all the scrolls that he had, which of them divided and placed in the broker and then disappeared into the game because I do not see but in the main page of aion appear as if any.
Please I need assistance.
-The characters are accounts

Account: cuentaaion3
character: asesinonohahaha

Account: Cuentaaion1
character: grugrugrugrugrug
Thanks again for your attention

Kinah need so I want to sell the scrolls but I can not please help T_T

Let me clarify two things
1 does not write much English so his words
2 I play in a cafe (public place)

 

Did you get any screenshots of the scrolls disappearing from the broker? Or you putting the scrolls in?

 

Follow up Question:

Still the customizing options on the broker not working?

 

No evidence = No such thing had happened.

 

What i meant is this options:

when will it be fixed?. Its tiring scrolling those buttons looking for the exact item.

 

are u sure its not been 7 days on the broker since u put them in ?
cuz i know there was/is a "bug" that if u had an item on the broker for 7 days and the period of the item ended it would show up on ur screen as a sold item and you could get the item back when u clicked collct money/items
have not sold an item on broker since after 2.0 so might not be this.

 

to everyone who responded thank me, I saw some details and I noticed a major, which is proof of what I say, that some GM manager into my account and you can notice that within the aion only scrolls I have 2 packages casting speed and attack speed, but when I enter the page gamez aion and go to "view details" is that I have broken packages of 10 and one of 20 that are the ones who put in the broker and are missing me, why did this happen?, the proof is in the game, details on the main page lists all the scrolls that he had, which of them divided and placed in the broker and then disappeared into the game because I do not see but in the main page of aion appear as if any.
Please I need assistance.
-The characters are accounts

Account: cuentaaion3
character: asesinonohahaha

Account: Cuentaaion1
character: grugrugrugrugrug
Thanks again for your attention

Kinah need so I want to sell the scrolls but I can not please help T_T

Let me clarify two things
1 does not write much English so his words
2 I play in a cafe (public place)

 

If we were able to look into the logs to see what happened to them we wouldn't be asking for screenshots. But this is a private server and not retail and logs showing they disappeared is not possible at this time. So unless you have some sort of screenshot showing us you put them them, and how much you put in and that they aren't there. We cannot help you.

 

I understand, but I could take a while to upload a video so here the link http://www.youtube.com/watch?v=xc7KQWR9IYs is cuentaaion3 account the character asesinonohahaha, is that I have only ingame two sets of scrolls and details are the same, but details on the main page of gamez aion is that I have other scrolls in packs of 10 which I put on the broker and disappeared, this also happened to me another character, but not many so it does not matter, what matters is not so much to return the scrolls, the important thing is that I can use the broker and that without I can not do anything, this happens to me any change of mind and character, not that
lies the problem, before it could normally but
We do not know is what happens: S.
I clarify that I always play in a cafe (public booths)
I hope a quick solution, thanks in advance..

 

I need a solution to my problem, please someone
can tell me what happened?

 

i also experienced dis...
wen i click on d collect money buton on d broker..
i dont get d kinah..

 

my advice for you is not to vend with that char again..try using another char for vending...it happened to me on one of my char, my other chars did ok...