Some BS

"We don't allow changing, swapping or refunding of donated items
A donation isn't a purchase its a donation"

You can call it a donation in public threads for legal purposes, and hide behind the facade of "points are a response of appreciation", but I guarantee you nobody would donate a dime if not for the points, so call them what they are and transfer them from gamez to crystal so we can actually get some dedicated population on crystal.

It literally takes you less than a minute to remove an item from a Gamez character and apply points to a crystal account.